Vegapay - TechOps Manager - Banking & Credit Card Domain

Description :Our Story :At Vegapay, we are revolutionizing the financial landscape by enabling banks and financial institutions to digitize their financial infrastructure.Our innovative credit suite, equipped with a wide range of modules and no-code configuration, empowers businesses to design, deploy, and manage their credit programs seamlessly.From card management systems to loan origination and management, we provide comprehensive tools to build cutting-edge financial asset products.Founded in 2022 by a team of industry experts from IIT and renowned global companies, Vegapays mission is to eliminate technical barriers for financial institutions and fintech enterprises, enabling them to launch lending programs effortlessly.Why This Role Matters :We are looking for an experienced Tech Ops Manager to lead and manage production support for our Banking and Credit Card products.This role requires strong technical expertise, hands-on problem-solving skills, and proven experience in managing support teams to deliver best-in-class service to our partner Banks.The individual will own the production support function, ensure timely resolution of issues, and maintain agreed SLAs for UAT and Production environments.The Hats You Will Wear :- Lead, mentor, and manage the Production Support team responsible for debugging and resolving issues in Production and UAT.- Establish a culture of accountability, technical excellence, and customer-first mindset.- Ensure timely response and resolution of production incidents, adhering to all agreed SLAs with partner Banks.- Manage issue triaging, root cause analysis, and drive permanent fixes to recurring problems.- Coordinate with internal engineering, product, and delivery teams for quick turnaround on critical incidents.- Act as the primary escalation point for Banks on production/UAT issues.- Provide clear, timely, and transparent communication to internal and external stakeholders regarding incident status, resolution plans, and post-mortems.- Build trust and confidence with Banks by ensuring reliability and stability of our services.- Troubleshoot and debug issues related to APIs, integrations, and credit card product flows.- Work closely with engineering to identify code, infra, or configuration-related issues.- Maintain strong understanding of credit card lifecycle management, including onboarding, transactions, billing, repayments, and disputes.- Implement and optimize production support processes, including incident management, change management, and escalation workflows.- Maintain knowledge base, run-books, and best practices to improve operational efficiency.- Conduct regular incident reviews and drive continuous improvements to reduce production issues.The Perfect Fit :- Bachelors/Masters in Computer Science, IT, or related field.- 7 years in production/technical operations, with 3 years in a leadership role.- Experience in Banking, FinTech, or Credit Card domain preferred.- Strong knowledge of APIs, integrations, databases (SQL/NoSQL), and cloud platforms (AWS/GCP/Azure).- Familiarity with credit card lifecycle processes (onboarding, transactions, billing, repayments, disputes).- Hands-on experience with incident/change management and monitoring tools (Grafana, Splunk, Datadog, etc.- Proven ability to lead teams, manage escalations, and drive root cause analysis.Your Edge Over The Rest :- Excellent stakeholder communication and documentation skills.- ITIL certification or BFSI compliance knowledge is a plus.Why Vegapay :Joining Vegapay means becoming part of a mission-driven team thats shaping the future of financial technology.Youll work in a fast-paced, innovative environment with the opportunity to make a tangible impact on our products and the industry.We offer competitive compensation, opportunities for growth, and a collaborative work culture that values innovation, transparency, and excellence.Locations : Bangalore. (ref:hirist.tech)