Vegapay - Product Solution Engineer - TechOps

3 days ago

Bengaluru, India Vegapay Full time

Why This Role Matters : We are looking for a Product Solution Engineer (TechOps) to join our team. In this role, you will be the first line of defense for production stability, ensuring seamless customer experience across mission-critical banking and payments applications. You will work closely with product, engineering, and customer teams to troubleshoot, resolve, and prevent issues in a fast-paced B2B SaaS environment. This is a customer-facing, technically hands-on role where your ability to debug, communicate, and solve complex problems will directly impact client trust and business Hat's You'll Wear : - Develop a deep understanding of system architecture, product flows, and integrations. - Proactively monitor production systems, ensuring availability, performance, and reliability. - Own and resolve production incidents (L2/L3 level) within defined SLAs, minimizing downtime and customer impact. - Perform root cause analysis (RCA) and create clear documentation to prevent recurrence. - Collaborate with developers and product managers to identify, replicate, and resolve complex issues. - Create and maintain playbooks and knowledge base articles for recurring scenarios. - Work with customers and internal stakeholders to communicate issue status, impact, and resolution steps in a professional and timely manner. - Support incident management processes, driving resolution and accountability across teams. - Suggest automation opportunities to improve operational efficiency and reduce manual Succeed in This Role, Youll Need : Education : BE/B.Tech. Experience : 3 - 5 years of experience in TechOps / Production Support / Product Engineering roles in B2B SaaS Fintech. - Strong debugging skills, with hands-on experience resolving L2/L3 production issues. - Intermediate proficiency in SQL (queries, joins, debugging DB issues). - Working knowledge of APIs (REST/JSON), Postman, and API documentation. - Basic understanding of Elasticsearch, Kibana, and log analysis. - Experience using JIRA or similar ticketing systems. - Strong written and verbal communication skills able to interact with clients, prepare RCA documents, and explain technical issues Perfect Fit : - SQL: Intermediate. - API understanding / Postman. - Kibana / log checking. - Debugging L2 /L3 levels. - Ticketing tool Edge Over the Rest : - Monitoring tool Grafana/Prometheus Basic. - Domain Banking / payments / accounting. - Knowledge of Python / Java. - Knowledge of CI/CD pipelines and release processes. - Exposure to cloud platforms (AWS, GCP, or : Bangalore. (ref:hirist.tech)

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