mCaffeine - Manager - Supply Chain Management Operations

4 weeks ago

Mumbai, Maharashtra, India Mcaffeine Full time

Manager - Supply Chain Management us/Company overview:

mCaffeine is Indias 1st caffeinated personal care brand with an exciting range of Caffeinated products for young and aspiring millennials.

We believe in Confidence over all skin & body biases.

Redefining the age-old notions of beauty associated with colour, we never sell insecurities.

We have vowed not to make fairness products.

At mCaffeine beauty has no colour or gender.

It's about you.

You are a revolution, a culture, a routine, a high, and essentially now a Lifestyle.

You are Bold, Young and Confident.

Come, join the pack.

Role Overview:

We are seeking a seasoned and hands-on Senior Manager to lead our end-to-end warehouse and supply chain operations, focused on our fast-growing B2C channels.

The ideal candidate will bring deep operational rigor, data-driven decision-making, and a customer-first mindset to ensure on-time delivery, cost efficiency, and scalable operations.

Key Responsibilities:

Warehouse & Fulfilment Management:

- Manage D2C warehouse operations (in-house/3PL) to ensure efficient order fulfillment, inventory accuracy, and TAT compliance.

- Monitor order processing, picking, packing, and dispatch aligned with SLAs.

- Optimize warehouse layout, manpower planning, and SOP adherence.

- Collaborate with 3PL partners for performance tracking and monthly scorecards.

Inventory Management:

- Ensure real-time inventory visibility across all B2C platforms (brand website, marketplaces).

- Drive demand forecasting and replenishment planning in coordination with sales and marketing.

- Minimize stockouts, overstocking, and pilferage through control measures.

Logistics & Last-Mile Delivery:

- Handle daily coordination with courier partners for D2C shipments.

- Monitor delivery performance metrics: NDRs, RTOs, first-attempt delivery, etc.

- Optimize shipping costs while maintaining delivery SLAs and customer experience.

Process & System Implementation:

- Drive process improvements using data insights and root cause analysis.

- Work with Tech/Product/Operations teams to implement ERP/WMS improvements or integrations with marketplaces and website.

- Ensure all operations comply with quality, safety, and regulatory standards.

Team & Vendor Management:

- Build, lead, and mentor a high-performing warehouse and logistics team.

- Negotiate contracts and evaluate 3PL, courier, and warehousing vendors.

Key Requirements:

- 6 to 10 years of experience in end-to-end supply chain operations, preferably in a D2C/e-commerce/BPC/FMCG environment.

- Experience managing warehouses (own/3PL), logistics partners, and ecommerce fulfillment.

- Proven track record of handling high-volume B2C shipments with tight SLAs.

- Strong analytical and problem-solving skills with proficiency in Excel, ERP/WMS tools.

- Ability to thrive in a fast-paced, startup environment and scale operations rapidly.

- Exposure to tools like Unicommerce, Vinculum, Shopify, or similar order/inventory management platforms is a plus.

Social Media handles:

Website (ref:iimjobs.com)

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