Salesforce/ServiceNow Developer

Job Description :

Reporting to the Senior Director of SaaS, the Salesforce Developer is responsible for customizing, developing and supporting solutions on the Salesforce and ServiceNow platform.

The ideal candidate will strong understanding of the Salesforce.com and ServiceNow platform, and basic to intermediate understanding of integrations, single sign, security, etc.(Informatica, other ETL tools a huge plus), interest and ability to understand the problem to solve, solution design and critical path to develop.

The candidate will have exceptional technical, analytical and problem-solving skills and be comfortable interacting with all levels of the organization.

We are seeking a self-starter, with a bias towards action, who can recognize and make process improvement :

- Perform day-to-day administration of the ServiceNow system, including making approved changes to forms, tables, reports, and workflows

- Create and customize reports, homepages, and dashboards in ServiceNow

- Ensure the ServiceNow platform and tools remain current by performing testing and installation of ServiceNow updates, patches, and new releases

- Create and configure Business Rules, UI Policies, UI Actions and Scripts

- Design and develop advanced ServiceNow customizations

- Troubleshoot multiple integrations with ServiceNow and Rally.

- Manage ServiceNow security by managing roles and access control lists

- Train personnel in ServiceNow use and processes to include creating supporting documentation including user and training guides

- Work directly with end users to resolve support issues within ServiceNow

- Oversee code reviews.

- Design, develop, configure, test and deploy solutions built on Salesforce platform

- Responsible for configuration, design, functionality and end-user support of the Force.com platform

- Implement solutions in an agile environment delivering high-quality code and configuration

- Develop and manage Workflows, Process Builder, Assignment rules, email templates, and all other declarative and programmatic features.

- Handle mass imports and exports of data.

- Customize custom objects, fields, reports, 3rd party apps etc.

- Manage Users, Profiles, Permission Sets, Security, and other administrations tasks.

- Lead testing of various functionalities, create test data, test plans and perform feature testing.

- Demo solutions to users, train and document as needed.

- Provide on-going support and system administration to quickly fix production issues.

- Map functional requirements to Salesforce.com features and functionality.

- Implement change control and best practices with regards to system maintenance, configuration, development, testing, data integrity, etc.

- Hands-on Sales cloud, ServiceNow and Salesforce Community experience

- Have a programming background with the ability to develop custom code using Visualforce/Apex/Lightning/JavaScript to meet user requirements

- Know when to use out-of-the-box functionality versus custom code

We Are Seeking Candidates With :

- Outstanding listening, analytical, organizational and time management skills.

- Excellent written and oral communication skills; Demonstrates a high level of diplomacy and professionalism.

- Strong work ethic, hands-on, with a customer service mentality.

- Team player, ability to work cross-functionally, self-driven, motivated, and able to work under pressure.

- Able to work independently and lead projects of moderate complexity.

- Ability to identify areas for process improvement and recommend/implement solutions

- Proven creativity and problem solving skills; ability to work around obstacles and solve problems with minimal direction

- Ability to develop effective relationships with business users, technical staff and executive management

- Ability to prioritize work and meet deadlines in a fast-paced environment

- Flexibility with a demonstrated ability to embrace change

- Bachelor's Degree

- BA/BS in Computer Science or similar technical degree or equivalent experience

- 3+ years of hands-on experience developing Salesforce and ServiceNow

- In-depth knowledge of Salesforce and ServiceNow programmatic features

- Outstanding listening, analytical, organizational and time management skills.

- Ability to dig into data, surface actionable insights and demonstrates sound judgement and decision-making skills.

- A problem-solver at heart.

- Excellent written and oral communication skills; Demonstrates a high level of diplomacy and professionalism.

- Strong work ethic, hands-on, with a customer service mentality.

- Team player, ability to work cross-functionally, self-driven, motivated, and able to work under pressure

- Extensive experience in using Data Loader and other data loading tools

- Additional background in SeviceNow, Community, CPQ, Marketo and other integrations a plus

- Experience using MS Excel and Database modeling

- Ability to work independently and be proactive

- Be able to work under pressure, multi-task, manage changing priorities and workload