Tier 1 Support Engineer
5 days ago
Tier 1 support Engineer (Preferred candidates from Enterprise and Saas Background)Papaya Global is an established B2B tech unicorn in hypergrowth. We are on a mission to reimagine the payroll category with game-changing, disruptive technology. Papaya Global is reinventing workforce management, global payroll, and payroll payments to remove the friction of complexity and regulation create. Our automated platform helps companies hire, onboard, manage, and pay people in more than 160 countries. We don’t just cover the globe with our solution; we are global. We are comprised of people from different countries, different cultures, and different backgrounds. Diversity is our secret weapon As a Papaya GlobalTier 1 Technical Support Engineer, you know more about our products than any other function and you feel a sense of pride and satisfaction in helping customers through their technical issues. We are serious about keeping our skills sharp, so we can supply first-class assistance in a constantly evolving technical landscape. We emphasize training, knowledge, and customer empathy , you’re learning opportunities will never end. You will collaborate with other Support Engineers to assist with customer issues creatively and passionately while honing your technical skills. You will use your insight and imagination to help us find recurring or systemic problems and suggest ways we might address them. What you'll do: Serve as the first point of contact for customers seeking technical assistance. Engage with customers through chat and email. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customers. Collaborate across teams to assist in solving complex technical customer problems across our product suite. Review logs and error messages, escalating to Tier 2/Engineering when necessary. Document solutions and contribute to internal/external Knowledge Base articles. Advance your skills through additional training and exposure to other features and capabilities of our Products. Achieve greatness and delightfulness by assisting both internal and external customers with their daily issues Requirements: 2+ years relevant experience as a Support Engineer in Enterprise or SaaS companies (application support, not IT) Strong troubleshooting techniques and debugging skills, including remote diagnostics, log file inspection and understanding of log levels Experience reproducing customer issues and performing root cause analysis (RCA) at the Tier 1 level Knowledge of browser developer tools (DevTools, HAR file review, JavaScript debugging basics) and API integration. Basic SQL querying skills or exposure to MySQL/PostgreSQL/MongoDB Understanding ofbasics, SSL/TLS certificates, and general web troubleshooting Exposure to monitoring/logging platforms such as ELK, Splunk, or Coralogix Experience with command-line tools for basic diagnostics Familiarity with cloud services is a plus Excellent English skills through Chat and Email Expert prioritization skills, and can get creative when the answer is not obvious Experience collaborating across teams or disciplines to solve problems An appetite for knowledge - always wants to learn more and do better (we are like that around here)
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Tier 1 Support Engineer
2 weeks ago
New Delhi, India Papaya Global Full timeTier 1 support Engineer (Preferred candidates from Enterprise and Saas Background) Papaya Global is an established B2B tech unicorn in hypergrowth. We are on a mission to reimagine the payroll category with game-changing, disruptive technology. Papaya Global is reinventing workforce management, global payroll, and payroll payments to remove the friction of...
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Tier 1 Technical Support Engineer
3 days ago
Delhi, India Trantor Full timeShift time:Rotational 8 hours shift (5 days a week)Location:RemoteJob Description:As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users. You will be responsible for troubleshooting common platform issues, diagnosing basic application and infrastructure errors,...
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Tier 1 technical support engineer
3 days ago
Delhi, India Trantor Full timeShift time:Rotational 8 hours shift (5 days a week)Location:RemoteJob Description:As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users. You will be responsible for troubleshooting common platform issues, diagnosing basic application and infrastructure errors,...
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Tier 1 Technical Support Engineer
4 days ago
Delhi, India Trantor Full timeShift time:Rotational 8 hours shift (5 days a week)Location:RemoteJob Description:As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users. You will be responsible for troubleshooting common platform issues, diagnosing basic application and infrastructure errors,...
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Tier 1 technical support engineer
4 days ago
Delhi, India Trantor Full timeShift time:Rotational 8 hours shift (5 days a week)Location:RemoteJob Description:As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users. You will be responsible for troubleshooting common platform issues, diagnosing basic application and infrastructure errors,...
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Tier 2 Support Engineer
2 days ago
New Delhi, India Papaya Global Full timePapaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160...
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Production Support Engineer
5 days ago
New Delhi, India Enterprise Minds, Inc Full timeWe’re Hiring: Tier 1 Production Support EngineerLocation: HyderabadExperience: 1–3 YearsShift: Rotational (24×7 coverage, including night shifts)We’re looking for proactive Tier 1 Production Support Engineers to join our operations team. In this role, you’ll be the first line of defense ensuring the stability and smooth functioning of critical jobs,...
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NOC Engineer
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Delhi, India aeroqube inc. Full timeJob Description Experience: 4 years Location: Chandigarh, Jaipur, Pune Job Summary We are looking for a Tier 2 EMS (Element Management System) Engineer to support and maintain our enterprise management and service automation tools. You will handle escalations from Tier 1, perform advanced troubleshooting, and collaborate with cross-functional teams on...
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Production Support Engineer
3 days ago
New Delhi, India Enterprise Minds, Inc Full timeWe’re Hiring: Tier 1 Production Support Engineer Location:Hyderabad Experience:1–3 Years Shift:Rotational (24×7 coverage, including night shifts) We’re looking for proactiveTier 1 Production Support Engineersto join our operations team. In this role, you’ll be thefirst line of defenseensuring the stability and smooth functioning of critical jobs,...
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Area Sales Head
2 weeks ago
New Delhi, India Aditya Birla Group Full timeAditya Birla Capital Limited is among the leading well-diversified non-banking financial services company in India. ABCL offers customized solutions in areas of personal finance, SME finance, SME finance, corporate finance, wealth management, debt capital markets and loan syndication. RBI as a systemically important non-deposit accepting non-banking finance...
