Tier 1 Technical Support Engineer
3 weeks ago
Shift time:Rotational 8 hours shift (5 days a week)Location:RemoteJob Description:As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users. You will be responsible for troubleshooting common platform issues, diagnosing basic application and infrastructure errors, escalating unresolved problems to higher-tier support, and ensuring timely resolutions.Responsibilities:Serve as the first point of contact for technical support, handling incoming incidents and service requests via chat, email, or phone.Troubleshoot basic issues related to the platform, including application errors (Flutter, Python), login issues, feature access, and minor infrastructure issues (AWS).Resolve common user problems within established SLAs (P1: 1 hour, P2: 4 hours).Provide basic troubleshooting for application and infrastructure issues and escalate unresolved issues to L2 engineers.Monitor system alerts and logs for known issues and provide proactive notifications to users when necessary.Document each incident, troubleshooting process, and resolution in the service management system.Participate in shift rotation for 24×7 support coverage, including weekends as required.Skills Required:1 - 3 years of experience in technical IT support, preferably in a production environment.Familiarity with mobile app support (Frontend - Flutter & Backend - Python) and web-based platforms.Strong understanding of cloud infrastructure (AWS ECS, CloudWatch, DynamoDB).Knowledge of ticketing systems (Jira, Zendesk, ServiceNow) and handling technical issues.Strong communication skills and the ability to handle multiple support requests concurrently.Ability to follow predefined troubleshooting processes and escalate technical issues effectively.
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Tier 1 technical support engineer
3 weeks ago
Delhi, India Trantor Full timeShift time:Rotational 8 hours shift (5 days a week)Location:RemoteJob Description:As a Tier 1 Technical Support Engineer for the project platform, you will be the first point of contact for technical issues experienced by users. You will be responsible for troubleshooting common platform issues, diagnosing basic application and infrastructure errors,...
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Tier 1 Support Engineer
4 weeks ago
New Delhi, India Papaya Global Full timeTier 1 support Engineer (Preferred candidates from Enterprise and Saas Background)Papaya Global is an established B2B tech unicorn in hypergrowth. We are on a mission to reimagine the payroll category with game-changing, disruptive technology. Papaya Global is reinventing workforce management, global payroll, and payroll payments to remove the friction of...
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Technical Customer Support Representative
10 hours ago
New Delhi, India RingCentral Full timeSay hello to possibilities.It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the $2 billion global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...
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Tier 2 Support Engineer
3 weeks ago
New Delhi, India Papaya Global Full timePapaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160...
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Tier 2 Support Engineer
3 weeks ago
New Delhi, India Papaya Global Full timePapaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160...
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▷ Urgent Search! Technical Support Engineer
2 weeks ago
Delhi, India Radware Full timeJob Description Radware has changed how businesses are securing the digital experience. As a result, it's now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market. A leading provider of cyber security and application delivery solutions, Radware (RDWR) is looking for a Tier 2 Technical Support Engineer to...
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Technical Support Engineer
2 weeks ago
Delhi, Delhi, India Radware Full time ₹ 4,00,000 - ₹ 8,00,000 per yearTechnical Support Engineer - Tier CH)Radware has changed how businesses are securing the digital experience. As a result, it's now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market.A leading provider of cyber security and application delivery solutions, Radware (RDWR) is looking for a Tier 2 Technical...
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Technical Support Engineer
2 weeks ago
Delhi, Delhi, India Radware Full time ₹ 5,00,000 - ₹ 15,00,000 per yearRadware has changed how businesses are securing the digital experience. As a result, it's now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market.A leading provider of cyber security and application delivery solutions, Radware (RDWR) is looking for a Tier 2 Technical Support Engineer to fuel the success of...
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Technical Support Engineer
2 weeks ago
Delhi, Delhi, India Radware Full time ₹ 12,00,000 - ₹ 36,00,000 per yearDescription : Radware has changed how businesses are securing the digital experience. As a result, its now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market. A leading provider of cyber security and application delivery solutions, Radware (RDWR) is looking for a Tier 2 Technical Support...
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Technical support specialist
2 weeks ago
Delhi, India NIKSUN Full timeJob Title: Junior Engineer, Technical Support, tier 2NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance,...