▷ Urgent Search Technical Support Engineer
4 days ago
Job Description Radware has changed how businesses are securing the digital experience. As a result, it's now the recognized industry leader and undergoing explosive growth in the rapidly expanding security market. A leading provider of cyber security and application delivery solutions, Radware (RDWR) is looking for a Tier 2 Technical Support Engineer to fuel the success of customers by providing effective technical support to customers and partners alike to ensure the success of the organization. If you're an energetic, upstart engineer who enjoys working in a fast-paced environment and interacting with people, this could be the position for you. As a Tier 2 Technical Support Engineer, you will support Radware products including: ADC (Application Delivery Controllers) Web Application Firewall (WAF), IPS (Intrusion Prevention System) Products. In addition to possessing deep technical knowledge, a TAC Engineer interacts extensively with customers and partners using polite professional etiquette. Responsibilities - Providing level two technical support for Radware products. - Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems. - Take responsibility for customer satisfaction and overall success of the TAC - Respond in a timely manner (within documented SLA) to support Customer issues and Inquiries. - Document actions in tickets to effectively communicate information internally and to customers. - Resolve problems independently and understands the correct escalation procedures. - Reproducing and debugging customer reported problems in a lab environment, as necessary, and working with engineering and test teams to resolve issues; - Documenting issues in a knowledgebase format for use both internal and external to Radware; - Providing timely feedback into the development process on customer-reported product problems. Requirements: - 3-4 years experience with hands on troubleshooting Layer 2 and Layer 3 switching and routing - Expert level knowledge and hands-on experience with L2/L3 Switching/Routing, TCP/IP, IPv4, L4/L7 switching, Firewalls, IDS/IPS, VPN, security consulting, SSL, IPSec. - In-depth understanding of protocol and network analyzers. - Bachelor's degree is required - Excellent customer service skills - Excellent analytical thinking and problem solving skills - Strong verbal (phone) and written (email) communication skills - Self-managed and team oriented - Highly motivated - Proven track record for working with an enterprise and carrier class customer base. Primary Location IN-IN-New Delhi Work Locations Radware India, New Delhi Job Field Support
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(Urgent Search) Search Engineer
1 week ago
India YourTribe Full timeResponsibilities ∙Design & implement search solutions: Architect and develop advanced search features using OpenSearch/Elasticsearch, including custom analysers, tokenisers, and scoring algorithms. ∙Index & template management: Create and maintain index templates, mappings, and lifecycle policies to ensure data integrity, performance, and scalability....
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Technical Search Engine Optimisation
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India APTI PLUS Academy For Civil Services Full timeCompany Description APTI PLUS Academy for Civil Services has been a premier location for UPSC IAS, WBCS, and OPSC Exam coaching since 2006, with a strong presence in both Kolkata and Bhubaneswar. Industry & Sector: Education Technology (EdTech) for the Civil Services Sector. We are a mission-driven coaching institute dedicated to helping aspirants across...
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[Urgent Search] Technical Support Engineer
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Bengaluru, India Roku Full timeJob Description Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect...
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Search Engine Optimization Manager
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Cloud Support Engineer
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India Oracle Full timeJob Description As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and...
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Technical Support Engineer
2 weeks ago
New Delhi, India Viable Search Consultants Full timeJob Description:- To look into issues and resolving quires. Analysing corporate travel policies. To resolve tickets representing staff - generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. Documentation of policies & Corporates Configuration. Handling Corporate Employee Database Management Systems...
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Technical Support Engineer
2 weeks ago
New Delhi, India Viable Search Consultants Full timeJob Description:-- To look into issues and resolving quires. - Analysing corporate travel policies. - To resolve tickets representing staff - generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. - Documentation of policies & Corporates Configuration. - Handling Corporate Employee Database...
