Production Support Engineer

2 days ago


New Delhi, India Enterprise Minds, Inc Full time

We’re Hiring: Tier 1 Production Support Engineer Location:Hyderabad Experience:1–3 Years Shift:Rotational (24×7 coverage, including night shifts) We’re looking for proactiveTier 1 Production Support Engineersto join our operations team. In this role, you’ll be thefirst line of defenseensuring the stability and smooth functioning of critical jobs, applications, and data pipelines around the clock. What You’ll Do Monitor & Maintain: Continuously track SQL Server jobs, Azure Data Factory (ADF) pipelines, and production dashboards. Verify that scheduled jobs run on time and complete successfully. Handle Incidents: Acknowledge and classify alerts (P1/P2/P3). Perform initial diagnostics and apply standard fixes (SOPs). Escalate complex issues to Tier 2/3 teams with clear context and logs. Communicate & Report: Share real-time updates with stakeholders during incidents. Document incidents in tools like ServiceDesk, Jira, or ServiceNow. Contribute to shift handovers and operational reports. Operate in Shifts: Support a 24×7 environment through rotational and night shifts. Ensure seamless handovers between shifts. What We’re Looking For ✅ 1–3 years of experience inProduction Support / Application Support / IT Operations . ✅ Basic knowledge ofSQL(queries, monitoring jobs). ✅ Familiarity withAzureorAWS(ADF, logs, monitoring) is a plus. ✅ Experience with ticketing tools (ServiceDesk, Jira, ServiceNow). ✅ Strong troubleshooting, communication, and documentation skills. ✅ Bachelor’s degree inComputer Science, IT, Engineering , or equivalent experience. ✅ Flexibility to work inrotational shifts , including nights. Why Join Us? Be part of a collaborative, fast-paced environment. Gain hands-on exposure tocloud technologiesanddata pipelines . Contribute to keeping mission-critical systems running 24×7.



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