Salesforce Business Analyst

3 weeks ago

New Delhi, India Zendesk Full time

Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.Job Description:We are looking for a dynamic Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams and lead key initiatives for the organization from discovery to implementation. To succeed in this role, you should be a hard-working and experienced analyst with a strong Salesforce background and a proven track record of successfully implementing SaaS solutions.What you'll be doing- Work closely with the Go-To-Market Operations teams and lead requirements gathering, solution design, and implementation of major projects on the Salesforce platform and other related SaaS systems. - Manage a project portfolio with a focus on launching new products and developing new solutions for our sales organization. - Work cross-functionally with a global team of technical developers, IT application owners and business partners from across the company. - Use a combination of standard functionality and custom development to solve business problems. - Implement and integrate third-party applications on the Salesforce platform as well as standalone SaaS applications. - Ensure accurate testing on all solutions before deployment, including facilitation of User Acceptance Testing with business partners. - In addition to Salesforce, you will have opportunities to work within the Zendesk infrastructure & products and our outstanding application stack. - Work with Workato as a middleware between systems.What you bring to the roleMust have:- Bachelor’s degree or equivalent work experience and 2-4 years Salesforce experience. - Salesforce Administrator Certification (ADM 201). - Salesforce Advanced Administrator, Platform Builder, Salesforce Configure Price Quote (or similar), Sales Cloud Consultant certifications. - Consistent track record of having implemented and supported enterprise class solutions on the Salesforce platform - including requirements gathering, system design, configuration / development, testing & UAT, and production cutover. - Experience managing systems to support enterprise sales organizations. - Polished presenter and self-starter who can communicate effectively to a diverse audience of business and technical partners. - Proficiency with DataLoader, Workbench.io, and MS Excel for data manipulation.Nice to Have:- Experience with Software-as-a-Service (SaaS) based selling models is a plus. - Experience with Zuora Billing (or equivalent) - Jira / Confluence experience a plus - Knowledge of Copado (or equivalent) - Knowledge of Workato (or equivalent)

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