Salesforce Business Analyst and QA

1 day ago

New Delhi, India Hyring Inc. Full time

Job Title - Salesforce Business Analyst cum QA.Experience - 2- 5 Years Work mode - Hybrid Work Location - Chennai Notice Period - Immediate to 15 DaysWe are looking for aSalesforce Business Analyst cum QAto join our Salesforce team and play a key role in bridging business requirements with system functionality acrossSales, Service, and Marketing Cloud. This hybrid role combines analytical thinking, precise documentation, and hands-on quality validation to ensure that our Salesforce solutions remainrobust, scalable, and business-aligned.The ideal candidate will have a strong understanding of bothbusiness processes and Salesforce CRM logic, be able to communicate effectively with stakeholders, and demonstrate strong testing discipline to delivererror-free, high-quality releases.Key Responsibilities Business Analysis Gather, document, and prioritize business requirements across Sales, Service, and Marketing functions. Translate business needs into functional and technical user stories with clear acceptance criteria. Analyze existing Salesforce processes and propose optimization or automation improvements. Collaborate with architects and developers to ensure solution feasibility and scalability. Maintain end-to-end process documentation and support continuous process improvement initiatives. Quality Assurance Plan and executefunctional, regression, and integration testingfor Salesforce releases. Design detailedtest cases and test scriptsaligned to business requirements. Validate end-to-end workflows such aslead management, case handling, customer communication, andmarketing campaigns. CoordinateUAT, gather user feedback, and ensure smooth go-live transitions. Log, track, and manage issues using Jira (or equivalent tools) through closure. Governance & Support Ensure all changes adhere to Salesforce best practices and governance standards. Conduct post-deployment validation and production monitoring. Document test results, known issues, and user training materials. Work with Admins and Architects to uphold data integrity and system consistency across environments. Required Skills & Experience 2–5 years total experience, including2+ years in Salesforce BA or QA roles. Strong understanding ofSalesforce Sales Cloud, Service Cloud, andMarketing Cloud. Hands-on experience testing Salesforce Flows, validation rules, and integrations. Proficiency in requirement gathering, test case design, and documentation. Familiarity withsandbox testing, UAT, and release management processes. Strong analytical and communication skills with exceptional attention to detail. Working knowledge ofJira, Excel/Sheets, and Salesforce reporting. Preferred Skills & Certifications Salesforce Certifications:Administrator, Business Analyst, Sales Cloud Consultant, Service Cloud Consultant, or Marketing Cloud Email Specialist. Basic understanding ofApex, SOQL, ordata migration testing. Exposure tothird-party integrations, APIs, or middleware platforms. Experience validating campaign automation or customer engagement journeys. Knowledge ofAgile or Scrum delivery models.

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