Salesforce Business Analyst/Client Manager

4 days ago

New Delhi, India Pashtek • Salesforce and SAP Partner Full time

Location: Chennai, India — Onsite (Work from Office)Shift: 2nd Shift (IST) with strong US time-zone overlap (Mon–Fri)Company: PashtekExperience: 4–8+ years (client-facing)Comp: Competitive + performance bonus (DOE) + shift allowanceStart: ASAPAbout the RolePashtek is hiring a Salesforce Business Analyst / Client Manager to serve as the primary point of contact for US-based clients. You’ll lead discovery, convert requirements into clear user stories, coordinate delivery, run UAT, and drive adoption—while managing stakeholder communication during US-overlap hours.What You’ll Do- Lead discovery workshops and map As-Is/To-Be processes, personas, KPIs. - Translate business needs into epics/user stories with acceptance criteria; maintain a clean backlog. - Create process maps, data models, light solution designs; align with architects/admins/devs. - Plan and execute UAT; manage cutover, enablement, and change adoption. - Own client communications (status/QBRs/demos) during 2nd shift; manage risks and scope. - Shape roadmaps, phase plans, and SOW inputs; track measurable outcomes (adoption, data quality, cycle time).Must-Have Qualifications- 4–8+ years as Salesforce BA/Consultant/Client Manager with direct, recurring interaction with US stakeholders (discovery, demos, steering, and weekly status). - Hands-on across Sales Cloud and/or Service Cloud; strong Flows, Reports/Dashboards, Data Loader. - Solid BA toolkit: user stories (Gherkin preferred), UAT scripts, release notes, RAID logs. - Tools: Jira/Azure DevOps, Confluence, Lucidchart/Miro; basic SOQL/Excel skills. - Excellent spoken and written English; confident leading executive calls and workshops. - Willingness to work onsite in Chennai and consistently in 2nd shift IST for US overlap.Nice to Have- Salesforce certs: Business Analyst, Administrator, Sales Cloud Consultant, Service Cloud Consultant, CPQ Specialist. - Domain: Manufacturing, Revenue Cloud/CPQ, or Health Cloud. - Integrations (REST/MuleSoft), SSO/Okta familiarity, and data migration experience.What Success Looks Like (90 Days)- Completed discovery and approved future-state for a key US client. - Prioritized backlog with testable stories; UAT plan underway. - Executive-ready weekly status and active risk/issue management. - Adoption plan with training, comms, and change champions in place.

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