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Collection Manager

1 month ago

Thiruvananthapuram, Kerala, India YES BANK Full time

We are looking for collection managers who is currently handling Affordable Home Loan and Mortgage collections.

Job Role :

· Timely communication on targets across portfolio parameters of resolution, rollback & normalization to Agency proprietor & agency manager

· Ensure achievement of Resolution, Rollback/ Normalization targets assigned on the portfolio allocated are achieved

· Timely submission of used receipts & ensuring payment application within the approved TAT.

· Receipt reconciliation to be done within the approved cut off date

· Start of month audits to be conducted to ensure 100% process adherence. Any abbreviations to be reported to location head/ RCM as appropriate

· Communication on pickups for accounts where pickups have been generated

· Ensure vendor payouts are timely raised & commission is subsequently paid to vendors

· Agency to operate within the regulatory framework with 100% compliance of regulatory norms

· Direct field follow up on difficult cases by Agency Manager along with agency proprietor/ agency supervisor for personal traction of high risk accounts.

· Ensure necessary investigation of complaints received across channels are shared post necessary review to prevent any reputational/ financial loss for the Bank.

· Identify & recommend cases where Legal recourses need to be sought & ensure legal coverage of all accounts allocated as appropriate