Sr Desktop Support Engineer Internal IT

2 months ago

Pune, India Rahi Systems Full time

Job Title: Sr. Desktop Support Engineer
Job Type: Fulltime
Location: India Pune
Role reports to: Lead.
Work Hours: 9 hours.

Main Duties and Responsibilities:
 Oversee and update assigned support service requests.
Handle daily technical support activities on desktop support data network and server management. Grow clients and communicate to Account Manager by determining new opportunities.
Setup desktop computers and peripherals and test network connections.
Install and test desktop software applications and internet browsers.
Test computers to ensure proper functioning of computer systems.
Train end users on usage of computer hardware and software.
Develop and manage effective professional working relationships with contractor personnel coworkers and clients.
Adhere to policies as per corporate manuals and directives.
Extend computer support for systems software and hardware.
Setup computers and install software for various applications and programs.
Interact with staff on desktop problems and their resolution.
Network and connect computers within organization to better communication.
Order or buy computer systems and liaise with purchase and supplies department.
Maintain computer peripheral devices like printers and resolve associated problems.

Skills and Experience:
# Qualifications:
B.E./ B.Tech
Graduates/ Postgraduates from IT background.

# Experience:
14 yrs.

# Skills:
Good knowledge in IT hardware peripherals.
Strong teamwork skills.
Knowledge on Assets Management applications.

Personal Qualities and Behaviour traits:
 Be a good team worker demonstrating loyalty and commitment to the organization and team members.
Good organisational and communication skills and excellent attention to details.
Interact with individuals to provide needed information.

Performance Goals:
Able to handle multiple complex assignments simultaneously.
Ensures timely response to client and internal peers.

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