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Customer Success Manager

1 month ago

Vadodara, India Zocket Full time

Discover What We Do

 

Founded in 2021, Zocket leverages GenAI to enable businesses to effortlessly create and launch ads in seconds. With Zocket, businesses can manage ads across channels like Facebook, Instagram, Google and WhatsApp in a single platform. 

 

Zocket's proprietary world-class tech stack is built with cutting edge Machine learning and Artificial intelligence capabilities. Zocket is founded by IIM Grad second time entrepreneurs and has raised $3.5 million to date from marquee investors including Kalaari capital. 

Zocket's mission is to transform how businesses leverage digital marketing to acquire new customers and grow their business. Zocket's primary markets are USA, Canada and India. Zocket is proud to be building for the Globe from India . 


Join Zocket as our Customer Success Manager for the Global Market


Are you a pro at keeping customers happy and thriving? Do you have a sixth sense for what clients need, even before they do? If so, you might just be the Customer Success Manager we’re looking for


What you’ll be up to:

  • Be the go-to guru for our US/UK/EMEA customers, ensuring they’re getting the absolute best out of Zocket.
  • Build, maintain, and supercharge relationships with clients, making sure they’re always excited to work with us.
  • Use your crystal ball (or just good old data) to anticipate customer needs and solve challenges before they even know they have them.
  • Drive growth by turning happy customers into loyal brand champions.
  • Be a product expert—know Zocket inside out and help customers unlock its full potential.


What you’ll need:

  • 2+ years of Customer Success experience, ideally in the SaaS space.
  • Comfortable working US/UK/EMEA market hours (night owls, this one's for you).
  • Stellar communication skills—you're a pro at getting your point across.
  • A knack for spotting trends and insights that others might miss.
  • A can-do attitude with a passion for making customers smile.


Why Zocket?

  • Be part of a fast-growing startup where your impact is felt daily.
  • Work with a team that knows how to hustle and have fun doing it.
  • Get the chance to work with clients from across the US/UK/EMEA
  • Perks? We've got plenty, from flexible work hours to fun company events.