Zolostays - Inside Sales Manager

Inside Sales ManagerRoles & ResponsibilitiesTeam Leadership & Management- Lead, mentor, and manage a team of Inside Sales Executives to consistently achieve monthly, quarterly, and annual revenue and conversion targets.- Conduct structured training sessions on sales techniques, objection handling, client communication, and CRM best practices.- Drive a high-performance culture by setting clear KPIs (lead-to-opportunity conversion %, average deal size, call-to-meeting ratios, pipeline velocity) and monitoring performance through dashboards and reports.Sales Operations & Execution- Develop, refine, and enforce standardized sales pitches, prospecting frameworks, and follow-up strategies across the team.- Support conversions by directly engaging with high-value, strategic, or complex prospects when required.- Ensure timely follow-up on inbound inquiries, lead nurturing, and proactive outbound calls to generate new opportunities.Collaboration with Site Sales & Cross-Functional Teams- Coordinate closely with Site Sales for client presentations, site visits, and deal closures, ensuring smooth handover and alignment between inside and field sales.- Act as a bridge between Inside Sales, Marketing, and Product teams to align messaging and capture client feedback for continuous improvement.- Partner with Operations to streamline customer journey touchpoints from lead generation to final conversion.CRM Management & Reporting- Oversee disciplined use of CRM systems for pipeline tracking, client profiling, and activity logging.- Conduct regular audits of CRM data to ensure accuracy, completeness, and actionable insights for leadership.- Provide weekly and monthly MIS reports on lead funnel health, win/loss analysis, and forecast accuracy.Process Optimization & Strategic Contribution- Continuously evaluate sales processes to identify inefficiencies and implement automation tools, lead scoring models, and advanced analytics.- Develop playbooks and SOPs to standardize best practices across the team.- Contribute to long-term sales strategy by analyzing market trends, customer insights, and competitor activity.Culture & Client Experience- Foster a client-first approach, ensuring high-quality, professional, and consultative interactions at every stage of the sales cycle.- Recognize, reward, and retain top-performing sales talent while driving accountability for underperformance.- Build a culture of collaboration, continuous learning, and data-driven decision-making within the Bachelors degree in Business Administration, Marketing, Sales, or a related field (MBA preferred).- 6-10 years of progressive experience in Inside Sales, Telesales, or Business Development, with at least 3 years in a team leadership/managerial capacity.- Proven track record of meeting and exceeding revenue targets in a B2C/B2B environment (real estate, SaaS, edtech, or services industry experience preferred).- Strong understanding of sales processes, funnel management, and consultative selling approaches.- Demonstrated ability to work in a hybrid model, collaborating across on-site and remote teams.Skills & CompetenciesSales & Business Acumen- Expertise in consultative and solution-oriented sales strategies.- Strong negotiation, persuasion, and closing skills.Technical & Tools Knowledge- Proficiency in CRM platforms (Salesforce, HubSpot, Zoho, or equivalent).- Familiarity with sales automation tools, lead management systems, and analytics dashboards.- Competency in MS Excel, PowerPoint, and data visualization tools for reporting and forecasting.Leadership & Interpersonal Skills- Exceptional coaching and people management capabilities with experience in scaling sales teams.- Excellent communication, presentation, and stakeholder management skills.- Ability to manage pressure, prioritize tasks, and deliver results in a fast-paced environment.Analytical & Strategic Thinking- Strong data-driven mindset with ability to derive insights from sales metrics and customer behavior.- Capable of creating strategies to improve lead quality, shorten sales cycles, and optimize conversion rates. (ref:iimjobs.com)