Digital Operations Associate
3 months ago
Responsibilities
- System/Error Monitoring : monitors the order applications (Retail and eCommerce) to ensure timely processing of files critical to the e.l.f business.
- Issue Investigation/Resolution : investigates data issues (EDI files, eCommerce order files) reported by internal team and customers; resolves independently or logs issues with third-party partners depending on severity
- Maintain up-to-date Customer EDI Files : coordinates updates to existing customer data files
- Onboarding Customers : Work with Technology Manager, customer, and EDI vendor to onboard new retail customers
- Testing : documents and executes test scripts supporting new features/enhancements as part of the change control process
- Reporting/Reconciliation : works with Technology Product Managers on monthly transaction reconciliation; utilize and modify reports to suit changing reporting needs
- Perform Audit Tasks : works in conjunction with Technology Product Managers to perform tasks required for audit
- Process user access requests,
- Completes other duties as assigned, such as user access requests, Level 1 business application issues, :
- Must have a minimum of 3 years of experience supporting multiple applications within a diverse technology stack
- Must have excellent communication and people skills, with the ability to collaborate effectively with internal teams and external partners.
- Must have the ability to simultaneously manage a large and diverse number of tasks and issues with a high degree of accountability and professionalism.
- Must demonstrate the ability to perform work independently in a remote environment and demonstrate solid organizational skills
- Must have strong analytical skills with the ability to interpret data, identify patterns, and draw meaningful conclusions.
- Must demonstrate proficiency in using eCommerce platforms, order management systems, and data analysis tools.
Good to have skills :
- NetSuite
- Salesforce Applications - Glovia Order Management a big plus
- Strongpoint
- MuleSoft
- EDI
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