Operations Associate

2 weeks ago

Ambli Ahmedabad Gujarat, India Silvista India Pvt. Ltd. Full time

We are hiring a **Operations Associate** at **Touch925.**

Location: Ahmedabad, Gujarat

**Job Type**: Full
- Time( On-site)

**Salary**: Upto 25k for freshers

Job Responsibilities

**Inventory Management**:

- Monitor inventory levels and coordinate with suppliers to ensure an adequate stock.
- Conduct regular inventory audits to identify discrepancies and implement corrective measures.
- Coordinate with the procurement team to maintain optimal inventory levels and minimize stockouts.
- **Order Processing**:

- Oversee the end-to-end order processing workflow, including order entry, verification, tracking, and fulfilment.
- Collaborate with the warehouse team to ensure accurate picking, packing, and shipping of orders.
- Manage returns and exchanges, resolving any issues promptly and ensuring customer satisfaction.

**-Logistics Coordination**:

- Liaise with shipping carriers and logistics partners to ensure timely and cost-effective delivery of orders.
- Track shipments and address any delivery-related issues or delays.
- Optimize logistics processes to minimize shipping costs and improve delivery speed.

**-Customer Support**:

- Provide exceptional customer service by addressing queries, concerns, and feedback in a professional and timely manner.
- Collaborate with other teams to identify recurring customer issues and propose process improvements.
- **Process Improvement**:

- Identify operational bottlenecks and inefficiencies, and propose and implement solutions to enhance operational effectiveness.
- Continuously monitor and evaluate key performance indicators (KPIs) to identify areas for improvement.
- Streamline existing processes and develop new procedures to increase efficiency and productivity.

**Qualifications**
- Bachelor's degree in business administration, operations management, or a related field.
- Proven experience in operations management, preferably in an ecommerce or retail environment.
- Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
- Excellent attention to detail and a commitment to maintaining high levels of accuracy.
- Proficiency in using inventory management and order processing software.
- Strong analytical and problem-solving abilities.
- Excellent communication and interpersonal skills.
- Familiarity with logistics and shipping processes.
- Customer-centric mindset with a passion for delivering exceptional service.
- Ability to thrive in a fast-paced and dynamic work environment.

Experience: 1 to 2 years ( Preferred)

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹40,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 7041886769

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