Digital Operations Specialist

1 week ago


Ahmedabad, Gujarat, India EXPEDITE HIRE Full time

About Expedite Hire
Expedite Hire is a leading provider of digital operations solutions, dedicated to helping businesses streamline their processes and improve efficiency.

Job Summary
We are seeking a highly skilled Digital Operations Associate to join our team. The successful candidate will be responsible for ensuring the smooth operation of our digital systems, providing technical support, and collaborating with internal teams to drive business growth.

Key Responsibilities:

  • System/Error Monitoring: Monitor order applications (Retail and eCommerce) to ensure timely processing of files critical to the e.l.f business;
  • Issue Investigation/Resolution: Investigate data issues (EDI files, eCommerce order files) reported by internal team and customers; resolve independently or log issues with third-party partners depending on severity;
  • Maintain up-to-date Customer EDI Files: Coordinate updates to existing customer data files;
  • Onboarding Customers: Work with Technology Manager, customer, and EDI vendor to onboard new retail customers;
  • Testing: Document and execute test scripts supporting new features/enhancements as part of the change control process;
  • Reporting/Reconciliation: Work with Technology Product Managers on monthly transaction reconciliation; utilize and modify reports to suit changing reporting needs;
  • Perform Audit Tasks: Work in conjunction with Technology Product Managers to perform tasks required for audit;
  • Process user access requests;

Requirements
To be successful in this role, you will need:

Technical Skills:

  • A minimum of 3 years of experience supporting multiple applications within a diverse technology stack;
  • Excellent communication and people skills, with the ability to collaborate effectively with internal teams and external partners;
  • The ability to simultaneously manage a large and diverse number of tasks and issues with a high degree of accountability and professionalism;
  • Strong analytical skills with the ability to interpret data, identify patterns, and draw meaningful conclusions;
  • Proficiency in using eCommerce platforms, order management systems, and data analysis tools;

Desirable Skills:

  • NetSuite;
  • Salesforce Applications - Glovia Order Management a big plus;
  • Strongpoint;
  • MuleSoft;
  • EDI;

Salary Range:
$60,000 - $80,000 per annum, depending on experience.

About the Role
This is a challenging and rewarding opportunity to join a dynamic team at Expedite Hire. As a Digital Operations Associate, you will have the chance to work on a wide range of projects, develop your technical skills, and make a real impact on our business.



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