QualityKiosk Technologies

Job Description :

- QualityKiosk is looking for a boundary pusher, organized, detail oriented, and a passionate person as an Account Manager / Sr.

Account Manager / Account Director / GM Sales, a profile that provides access to market-leading technology such as Data Science, Customer Experience Technologies, Performance Engineering, AI driven Reliable Digital Quality, et.al.

- The candidate will spearhead relationship and engagement with the top Private Sector Banks in India.

- The- ideal candidate should be interested in making the organization more productive, efficient, and most importantly - customer-centric.

- The main goal is to provide exceptional client experience, increase customer satisfaction & to drive to set longand short-term goals and quotas, bring in new business, and own revenue and margin for the account.

- S/he should also possess excellent planning and leadership abilities to work with delivery team and cross functional stakeholders.

- The goal is to ensure the company's retention of clientele and facilitate further growth.

- S/he will be the lead point of contact for a set of customers and will serve as the ultimate company representative.

- The candidate will run the best of Account Management practices and also work with Senior Bank stakeholders as a consultant to solve business challenges, deriving more value out of the relationship and marching towards generating more accolades for QualityKiosk revenue growth & new solution creation.

Key Responsibilities :

- Meet revenue numbers / sales quotas and other associated sales KPIs.

- Prepare long-term and short-term goals and account objectives to run with the Account Management practice for set of accounts.

- Build trust and long-term relationships with clients, being viewed as consultant / partner to discuss the vision / plans well ahead of time.

- To ensure strong knowledge of clientele by mapping, interacting at various levels and various departments with superior customer service skills.

- To run with various strategic initiatives in parallel, be organized and able to create multiple timelines, budgets, and schedules, own it and drive it along with Delivery Program and Project managers.

- Able to analyze problems and strategize for better solutions with various squads within the account team of QualityKiosk.

- Present trend to client and internal management stakeholders for sales, revenue, pipeline and other important initiatives.

- Present reports on account progress, quotas, and goals to senior leadership and stakeholders.

- Keep apprised of latest concepts to be discussed and generate business value to client, co-creating of solutions with client by identifying unsaid needs.

- Creating 3+ years contract with rate negotiations, moving the annual contracts to long term contracts.

Skillsets :

- Master' degree in business, business administration, or related field along with BE / BTech preferred.

- Minimum 5 years of relevant sales / account management experience with banks in India, with overall experience of 8-15 years.

- Strong knowledge of clientele and superior customer service skills.

- Collaborates effectively with others to achieve goals and to drive results.

- Demonstrates accountability and commitment by making sound decisions.

- Ability to guide, lead and influence leadership team and key stakeholders.

- Great aptitude in building and maintaining customer relationships.

Note (Must have) :

- Can join within max 30 days.

- Location: Mumbai and Bangalore / Chennai.

- Minimum last 5 years selling to Banks in the same Geo.

- Existing relationships at senior levels in various Banks.