Senior Executive Client Servicing
2 months ago
1. Client Relationship Management:
-Understand the client's brand identity, core values, and unique selling propositions (USPs) to execute effective campaigns.
-Develop and maintain strong, trusting relationships with clients.
-Serve as the primary point of contact for all client inquiries, requests, and concerns.
-Regularly communicate with clients to understand their needs, objectives, and feedback.
2. Coordination and collaboration:
-Work closely with internal teams, including creative, media, and production, to ensure timely and successful delivery of projects.
-Coordinate project timelines, budgets, and deliverables to meet client expectations.
-Collaborate with cross-functional teams to ideate and conceptualize weekly/monthly content calendars, pitches, and campaigns.
- Provide regular updates to clients on the status of the deliverables.
3. Quality Check:
-Quality Check and posting on social media platforms.
4.Timelines and Schedules:
-Assist managers in prioritizing tasks and maintaining timelines and schedules.
-Prioritize tasks across various brands ensuring the timely & accurate delivery of client work.
-Promptly responding to emails.
5. Research:
- Stay up-to-date on industry trends and best practices to create innovative art work to ensure that designs are relevant and effective in capturing the target audience's attention
- Conduct competitive and industry analysis to understand the brand positioning, target audience demographics, preferences, and behavior to tailor messaging effectively.
- Research on cutting-edge technology to inspire innovative ideas and conceptual breakthroughs
6. Reports
-Ensure timely collection of data and inputs from functional teams for the purpose of social media and brand analysis report creation
-Assist in creating reports for social media and brand analysis.
-Create & update weekly JSRs.
7. Time Management:
-Following of internal TATs, tasks prioritization, and timely delivery of work.
8. Vendor Management:
-Invoicing and follow-up on payments.
-Maintain relevant trackers with accurate information
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