Lead Operations
5 hours ago
About the Position:
This role is responsible for overseeing operations and supplier management for B2B digital platform offering Airport services. The ideal candidate will lead operations team as well as expand supplier partnerships to ensure seamless delivery and broaden service reach respectively.
.
Key Responsibilities:
1. Operations Management:
- Oversee and optimize daily operations for our products, ensuring seamless customer experience.
- Ensure platform and service functionality by coordinating with frontline partners, tech support, and suppliers.
- Create and enforce SOPs for each service, ensuring consistency in service delivery and
- addressing any operational issues swiftly.
2. Supplier Relationship & Expansion:
Build and maintain strong relationships with suppliers and service partners ensuring their needs are met and any issues are resolved promptly.
Identify, engage, and onboard new suppliers to enhance service reach and variety
In coordination with supply chain team, negotiate commercial terms with suppliers to secure favourable agreements.
3. Customer and Partner Support:
- Lead a team to manage customer queries and escalations, working with suppliers to provide timely solutions.
- Collaborate with customer service teams to ensure smooth handling of service requests and feedback.
4. Financial & Performance Management:
- Analyse financial and operational performance metrics for each service, preparing periodic reports for stakeholders.
- Conduct regular analysis of transaction trends, cost structures, and revenue to support decision-making and strategy.
- Manage invoices, payments, and contract renewals for assigned services.
5. MIS Reporting & Analytics:
• Prepare and distribute regular MIS reports, highlighting key insights and areas for improvement.
• Track and analyse operational KPIs to ensure service goals are met, identifying areas to optimize service delivery.
Qualifications:
Experience:
• 8+ years of experience in handling operations within the airport /hospitality / travel sector
Proven track record in supplier management, contract negotiation, and partnership building.
• Exposure to digital platform operations, preferably in customer-facing services such as Meet & Greet or Lounge access.
Skills:
• Strong technical understanding of digital platforms and customer service operations.
• Excellent analytical skills, with experience in MIS reporting and performance analysis.
• Strong negotiation, communication, and interpersonal skills, with an ability to work collaboratively across teams and with external partners.
Education:
• Bachelor’s degree in Business Administration, Hospitality Management, or a related field. An MBA is a plus.
-
Workflow Management Team Lead
3 hours ago
Gurugram, India Google Operations Center Full timeJob Description Skills: Project Management, Digital Advertising, E-commerce, Data Analysis, Team Leadership, Marketing Strategy, Performance Optimization, Budget Management, Join Us! Join us at the Google Operations Center to help Google users tackle their problems and accomplish their goals, all while working in a dynamic and diverse...
-
▷ Urgent Search: Tech Process Team Lead
3 hours ago
Gurugram, India Google Operations Center Full timeJob Description Skills: Marketing Automation, Team Management, People Management, Marketo, mobile responsive design, Web development, Email development, Job Title: Tech Process Team Lead - Marketo Location: Gurgaon, India Group: Cloud Marketing Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their...
-
gurugram, India Valvoline Global Operations Full timeWhy Valvoline Global Operations?Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of the...
-
gurugram, India Valvoline Global Operations Full timeWhy Valvoline Global Operations?Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of the...
-
gurugram, India Valvoline Global Operations Full timeWhy Valvoline Global Operations? Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of...
-
gurugram, India Valvoline Global Operations Full timeWhy Valvoline Global Operations?Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one of the...
-
gurugram, India Wipro Digital Operations and Platforms Full timeWe are looking for Service Manager/Sr. Service Manager for Gurgaon Location. (Black Belt & Green Belt)Job Location : GurgaonExperience Required : 5-10 YearsBoth Side Transport (Work from Office)Important Note : Candidate should have working experience in Process Excellence/Business Excellence-DMAIC Methodology , Hypothesis testing , FMEA , Poka yoke ,MINITAB...
-
gurugram, India Wipro Digital Operations and Platforms Full timeWe are looking for Service Manager/Sr. Service Manager for Gurgaon Location. (Black Belt & Green Belt)Job Location : GurgaonExperience Required : 5-10 YearsBoth Side Transport (Work from Office)Important Note: Candidate should have working experience in Process Excellence/Business Excellence-DMAIC Methodology , Hypothesis testing , FMEA , Poka yoke ,MINITAB...
-
Workplace Operations Lead
23 hours ago
Gurugram, India NIIT Limited Full timeAbout NIITNIIT Limited is a global leader in skills and talent development, providing multi-disciplinary learning management and training delivery solutions to corporations, institutions, and individuals in over 40 countries. With a legacy of innovation and excellence spanning several decades, NIIT is dedicated to empowering people and organizations with the...
-
Workplace Operations Lead
8 hours ago
Gurugram, India NIIT Limited Full timeAbout NIITNIIT Limited is a global leader in skills and talent development, providing multi-disciplinary learning management and training delivery solutions to corporations, institutions, and individuals in over 40 countries. With a legacy of innovation and excellence spanning several decades, NIIT is dedicated to empowering people and organizations with the...
-
Team Lead
7 days ago
Gurugram, India Holiday Tribe Full timeAbout Us: Holiday Tribe is a seed-stage VC-funded travel tech brand based in Gurugram. We specialize in crafting unforgettable leisure travel experiences by integrating advanced technology, leveraging human expertise, and prioritizing customer success. With holidays curated across 30+ destinations worldwide, partnerships with renowned tourism boards, and...
-
Team Lead
7 days ago
Gurugram, India Holiday Tribe Full timeAbout Us: Holiday Tribe is a seed-stage VC-funded travel tech brand based in Gurugram. We specialize in crafting unforgettable leisure travel experiences by integrating advanced technology, leveraging human expertise, and prioritizing customer success. With holidays curated across 30+ destinations worldwide, partnerships with renowned tourism boards, and...
-
Team Lead
6 days ago
Gurugram, India Holiday Tribe Full timeAbout Us: Holiday Tribe is a seed-stage VC-funded travel tech brand based in Gurugram. We specialize in crafting unforgettable leisure travel experiences by integrating advanced technology, leveraging human expertise, and prioritizing customer success. With holidays curated across 30+ destinations worldwide, partnerships with renowned tourism boards, and...
-
Financial Operations Lead
3 hours ago
Gurugram, India CARS24 Full timeWhat drives us?Imagine this: a single tap on your phone unlocks a world where car ownership is effortless and stress-free. From finding your perfect car to keeping it running smoothly, and eventually selling it, CARS24 is revolutionising every step of the car ownership journey.Our mission? To ensure our customers focus on the thrill of the open road, not...
-
NIIT Limited | Workplace Operations Lead
19 hours ago
gurugram, India NIIT Limited Full timeAbout NIITNIIT Limited is a global leader in skills and talent development, providing multi-disciplinary learning management and training delivery solutions to corporations, institutions, and individuals in over 40 countries. With a legacy of innovation and excellence spanning several decades, NIIT is dedicated to empowering people and organizations with the...
-
Holiday Tribe | Team Lead
6 days ago
gurugram, India Holiday Tribe Full timeAbout Us:Holiday Tribe is a seed-stage VC-funded travel tech brand based in Gurugram. We specialize in crafting unforgettable leisure travel experiences by integrating advanced technology, leveraging human expertise, and prioritizing customer success. With holidays curated across 30+ destinations worldwide, partnerships with renowned tourism boards, and...
-
Holiday Tribe | Team Lead
7 days ago
gurugram, India Holiday Tribe Full timeAbout Us: Holiday Tribe is a seed-stage VC-funded travel tech brand based in Gurugram. We specialize in crafting unforgettable leisure travel experiences by integrating advanced technology, leveraging human expertise, and prioritizing customer success. With holidays curated across 30+ destinations worldwide, partnerships with renowned tourism boards, and...
-
CARS24 | Financial Operations Lead
7 days ago
gurugram, India CARS24 Full timeWhat drives us? Imagine this: a single tap on your phone unlocks a world where car ownership is effortless and stress-free. From finding your perfect car to keeping it running smoothly, and eventually selling it, CARS24 is revolutionising every step of the car ownership journey. Our mission? To ensure our customers focus on the thrill of the open road, not...
-
myGwork | Process Lead
6 days ago
gurugram, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:Alexa Shopping Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to...
-
Adani Digital Labs | Lead Operations
18 minutes ago
gurugram, India Adani Digital Labs Full timeAbout the Position: This role is responsible for overseeing operations and supplier management for B2B digital platform offering Airport services. The ideal candidate will lead operations team as well as expand supplier partnerships to ensure seamless delivery and broaden service reach respectively. Key Responsibilities: 1. Operations Management: Oversee...
