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Client Success Manager

3 months ago

Kochi, India Webdura Technologies Full time

Job description


About Webdura Technologies:


Webdura Technologies is a leading digital marketing agency that specializes in delivering innovative marketing solutions to a diverse portfolio of clients. We are committed to driving results through creativity, strategic thinking, and a deep understanding of the digital landscape.


Position Overview:

We are seeking an experienced Client Account Manager with a strong background in digital marketing. The ideal candidate will have 5-8 years of experience managing client relationships, developing and executing marketing strategies, and delivering measurable results. As a Client Account Manager, you will be the primary point of contact for our clients, ensuring their satisfaction and success through effective communication, project management, and strategic guidance.


Key Responsibilities:

  • Client Relationship Management:
  • Serve as the main point of contact for assigned clients.
  • Build and maintain strong, long-lasting client relationships.
  • Understand clients' business needs and objectives to provide strategic marketing advice.
  • Ensure client satisfaction by addressing concerns and providing timely solutions.
  • Project Management:
  • Oversee the planning, execution, and delivery of digital marketing campaigns.
  • Coordinate with internal teams to ensure projects are completed on time and within budget.
  • Monitor project progress and performance, providing regular updates to clients.
  • Manage multiple projects simultaneously, prioritizing tasks and deadlines effectively.
  • Strategic Planning and Execution:
  • Develop comprehensive digital marketing strategies tailored to each client’s goals.
  • Identify opportunities for growth and optimization within client accounts.
  • Stay up-to-date with industry trends and best practices to provide innovative solutions.
  • Analyze campaign performance data to make data-driven recommendations.
  • Reporting and Analytics:
  • Prepare and present detailed reports on campaign performance and ROI.
  • Utilize analytics tools to track key performance indicators (KPIs) and measure success.
  • Provide insights and recommendations based on data analysis.
  • Collaboration and Communication:
  • Collaborate with cross-functional teams, including creative, technical, and sales departments.
  • Communicate clearly and effectively with clients, team members, and stakeholders.
  • Conduct regular meetings with clients to review progress and discuss future strategies.


Qualifications:

  • Bachelor's degree in Marketing, Business, Communications, or a related field.
  • 5-8 years of experience in client account management, preferably in a digital marketing agency.
  • Proven track record of managing successful digital marketing campaigns.
  • Strong understanding of digital marketing channels, including SEO, PPC, social media, email marketing, and content marketing.
  • Excellent project management and organizational skills.
  • Exceptional communication and interpersonal skills.
  • Proficiency in analytics tools (e.g., Google Analytics, SEMrush, HubSpot).
  • Ability to analyze data and provide actionable insights.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.