Client Success Implementation Engineer

3 weeks ago

Hyderabad, India Ikon IT & Staffing Services Private Limited Full time

Job Description :- Lead technical discovery and solution design during late-stage sales engagements for strategic clients.- Develop complex implementation plans and ensure seamless handoffs to delivery and support teams.- Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements.- Serve as the primary technical contact for advanced issues related to software, product data feeds,API integrations, and FTP.- Provide expert-level platform training and consultation to client stakeholders.- Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressed.- Mentor and coach junior Client success engineers, supporting knowledge sharing and technical skill development.- Drive cross-functional initiatives that improve internal processes, workflows, and client engagement practices.- Develop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scale.- Communicate complex technical concepts clearly to both technical and non-technical stakeholders.- Represent the voice of the client in product feedback loops, collaborating with Product Management on feature evolution.- Take ownership of high-risk client situations, ensuring proactive intervention and resolution.Qualifications : - Minimum 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients- Fluent in both written and spoken English- Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols.- Advanced expertise in REST and SOAP API integrations and troubleshooting.- Strong working knowledge of Excel and HTML.- Demonstrated ability to manage multiple complex client projects simultaneously.- Excellent problem-solving, time management, and prioritization skills.- Strong communication and presentation skills for technical and non-technical audiences.- Proven ability to document processes and create technical enablement materials.- Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities.Preferred Qualifications : - Bachelor's degree in computer science, Information Technology, or a related field.- 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients- Additional language proficiency is a plus- Experience working with enterprise clients and/or within the e-commerce industry- Familiarity with remote-based training tools- Project Management experience or certification (e.g., PMP, Agile)- Demonstrated success in developing online technical training content- A proactive, entrepreneurial mindset with the ability to work independently and lead initiatives. (ref:hirist.tech)

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