Client Success Implementation Engineer

6 days ago

Hyderabad Telangana Secunderabad Telangana, India Talent Leads Consultants Full time

As a Client Success Engineer you lead the design and execution of scalable technical solutions during late-stage sales and complex onboarding initiatives Acting as a trusted technical advisor you take ownership of high-impact client projects mentor team members and drive process improvements that elevate client success outcomes In this senior role you bridge technical discovery with delivery ensuring long-term value and satisfaction across strategic accounts Responsibilities Lead technical discovery and solution design during late-stage sales engagements for strategic clients Develop complex implementation plans and ensure seamless handoffs to delivery and support teams Own the technical implementation and optimization of high-impact client projects customizing solutions to meet unique business requirements Serve as the primary technical contact for advanced issues related to software product data feeds API integrations and FTP Provide expert-level platform training and consultation to client stakeholders Partner with Sales Product Engineering and Client Success to ensure client needs are met and technical challenges are addressed Mentor and coach junior Client success engineers supporting knowledge sharing and technical skill development Drive cross-functional initiatives that improve internal processes workflows and client engagement practices Develop technical enablement resources e g webinars videos documentation to support onboarding and education at scale Communicate complex technical concepts clearly to both technical and non-technical stakeholders Represent the voice of the client in product feedback loops collaborating with Product Management on feature evolution Take ownership of high-risk client situations ensuring proactive intervention and resolution Qualifications Minimum Qualifications 3 years of experience in a client-facing technical role within SaaS with a focus on onboarding or solution engineering for enterprise-level clients Fluent in both written and spoken English Deep experience with product data feed formats XML TXT CSV JSON and FTP protocols Advanced expertise in REST and SOAP API integrations and troubleshooting Strong working knowledge of Excel and HTML Demonstrated ability to manage multiple complex client projects simultaneously Excellent problem-solving time management and prioritization skills Strong communication and presentation skills for technical and non-technical audiences Proven ability to document processes and create technical enablement materials Ability to thrive in a fast-paced dynamic environment and adapt to evolving priorities Preferred Qualifications Bachelor s degree in computer science Information Technology or a related field 3 years of experience in a client-facing technical role within SaaS with a focus on onboarding or solution engineering for enterprise-level clients Additional language proficiency is a plus Experience working with enterprise clients and or within the e-commerce industry Familiarity with remote-based training tools Project Management experience or certification e g PMP Agile Demonstrated success in developing online technical training content A proactive entrepreneurial mindset with the ability to work independently and lead initiatives

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