Functional CRM

3 weeks ago

New Delhi, India LTIMindtree Full time

Job Title:- Functional Consultant CRMWork Location:- LTIM Pan IndiaExperience:- 5+ YearsNotice Period:- Looking for September Joiner.Job description: -Responsibilities- Should have3 years of indepth experience and practical knowledge of core Microsoft Dynamics CRM/365 modules. - Should have good exposure in other areas of project execution like Customer facing, analysis, consulting, documentation, implementation, development and support of Business Solutions. - Minimum 3 years of experience as a functional consultant - Minimum 3 years of experience in Technical Support. - Should have Customer Service module experience - Experience of implementing Omnichannel - Strong analytical, research and troubleshooting skills needed to identify RCA - Should be able to configure, install and troubleshoot Server and identify problems by reading platform trace logs and provide the solution. - Highly confident with providing support and training to users - Familiar with Strong on MS CRM Sales, Service and Marketing modules - Demonstrated ability to effectively communicate technical issues and resolve problems. - Should understand incident and service requests and make sure SLA's are maintained - Good Communication is must, Should be in position to address users questions/how to - Working on the Agile or Waterfall approach depending on the business requirements - Basic knowledge of the Power Platform (Power Apps, Flow, Power BI) and good understanding of Dynamics 365 Common Data Model and Common Data ModelQualification- Knowledge and understanding of some or all areas within Customer Engagement including Field Services, and Project Service Automation - MS CRM configuration knowledge - Application integrations knowledge with MS CRM - Certified in MS Dynamics - Knowledge of Devops - SSRS reporting services experience

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