Senior Functional Consultant CRM

2 days ago

New Delhi, India de facto Infotech Full time

Job Title:Senior Functional Consultant – Microsoft Dynamics 365 Customer Engagement Overview We are seeking an experiencedSenior Functional Consultant – Dynamics 365 CEto lead the design, configuration, and delivery of transformative customer engagement solutions for enterprise clients. This role is ideal for professionals with10+ years of experience in Microsoft Business Applications, with deep expertise in implementing Dynamics 365 CE acrossSales, Customer Service, Marketing, and Field Service. As a trusted advisor, you will collaborate with business and IT stakeholders to modernize CRM processes, enhance customer experiences, and deliver scalable, secure, and user-friendly solutions in line with Microsoft’s best practices.Key ResponsibilitiesClient Engagement & Advisory Lead discovery workshops to capture and analyze business requirements. Perform fit-gap analysis and define CRM roadmaps that align with business goals.Solution Design & Delivery Configure Dynamics 365 CE entities, forms, dashboards, business rules, workflows, and Power Automate flows. Translate business processes into scalable, native platform solutions with minimal customization. Collaborate with architects and developers to manage integrations, data migration, and extensions.Governance & Standards Prepare solution design documents, functional specs, and process flows. Ensure compliance with governance, data security, and ALM best practices.Enablement & Adoption Lead UAT, end-user training, and change enablement activities. Provide ongoing advisory on Microsoft ecosystem updates, including Copilot and AI capabilities.Pre-Sales Support Conduct solution demos, client workshops, and contribute to proposals and effort estimation.Required Qualifications & Skills 10+ years of experience delivering Microsoft Dynamics 365 CE / CRM implementations. Proven expertise across multiple CE modules:Sales, Customer Service, Marketing, and Field Service. Strong understanding ofPower Platformcomponents (Power Apps, Power Automate, Dataverse). Experience with security roles, business process flows, and compliance frameworks. Hands-on exposure todata migration, integration frameworks, and third-party connectors. Proficiency in functional documentation, UAT, training, and enablement materials. Familiarity with Agile methodologies and delivery tools such asAzure DevOps. Excellent stakeholder engagement, communication, and presentation skills.Preferred Certifications: MB-210: Dynamics 365 Sales MB-230: Dynamics 365 Customer Service MB-220: Dynamics 365 Marketing MB-240: Dynamics 365 Field Service PL-200: Power Platform Functional Consultant PL-600: Power Platform Solution ArchitectWhat We Offer Opportunity to leadenterprise-scale CRM transformation projectsacross industries. Work in aMicrosoft-certified environmentwith continuous learning, certifications, and early platform access. Collaborative culture that values delivery excellence, innovation, and thought leadership. Exposure to thefull Microsoft Business Applications stackand cross-functional teams. Competitive compensation and benefits aligned to senior consulting roles.Our Core Values Hard work • Passion • Determination • KindnessIf you are passionate about helping organizationselevate customer engagement through Microsoft Dynamics 365 CE, we’d love to hear from you.

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