Manager - HR Operation

The CoinDCX journey: building tomorrow, today

At CoinDCX, we believe ‘CHANGE STARTS TOGETHER’. You are the driving force that will help us make Web3 accessible to all.

In the last six years, we have skyrocketed from being India’s first crypto unicorn to carrying a community of over 125 million with us. To continue maximising the adoption and acceleration of Web3, we are now focused on developing cutting-edge products, addressing accessibility and security challenges, and bridging the gap between people and Web3 technologies.

While we go ahead and keep dominating the Web3 world, we would like to HODL you on our team Join our team of passionate innovators who are breaking barriers and building the future of Web3. Together, we will make the complex simple, the inaccessible accessible, and the impossible possible.

Boost your innovation to an ALL TIME HIGH with us

Inside CoinDCX’s Human Resources Team

Our Human Resources team is the cornerstone of our company culture, fostering a positive and engaging work environment. We focus on talent acquisition, employee development, and creating a culture of excellence. If you’re passionate about people and culture, join us in making CoinDCX a great place to work and grow.

You need to be a HODLer of these

The primary focus will be on optimizing HR operations, driving smooth and efficient employee experiences throughout their lifecycle with the company. This role will oversee and manage critical HR functions, including pre-boarding, onboarding, background verification (BGV), offboarding, and broader employee lifecycle management. The ideal candidate is smart, energetic, detail-oriented, well organized, and passionate about creating positive employee interactions from day one to departure.

HR process excellence

• Re-engineering the existing HR processes to build efficiency, accuracy, appropriate controls to reduce dependencies and deliver a superior, personalized employee experience.
• Responsible for establishing effective metrics and efficient delivery of HR operations across the employee life cycle. Maintain accurate documentation of process improvements, changes, and associated procedures.
• Review HR processes in line with the audit requirements and suggest improvements. Enhance and implement SOPs for various HR processes.
• Participate in HR projects aimed at improving operational efficiency and employee satisfaction. Manage project timelines, deliverables, and stakeholder communications.

HR Automation and Helpdesk:

• Accountable for HR Technology Tools. Identify process / sub-process automation opportunities and partner with HRMS partner for implementation
• Building Org structure architecture, creating and maintaining as per business needs
• Design and develop HR Helpdesk to provide accurate information and guidance on HR policies, procedures, and benefits related employee queries.
• Ensuring efficient and timely responses to employee inquiries, escalate complex or sensitive issues to appropriate HRBPs
• Track and analyze Helpdesk inquiries to identify trends and areas for improvement

Data and Reports:

• Define data quality norms and ensure accuracy & completeness of employee masters (financial and non financial) in HRMS
• Establish internal control mechanisms for periodic validation of employee data for accuracy and completeness, ensure data integrity.
• Design, develop and maintain HR dashboards, reports to effectively communicate HR data and insights to various stakeholders.

HR policy governance & Audits

• Track and ensure that updated HR policies are hosted on HRMS for all entities
• Monitor policies renewal schedule and notify to respective team for review
• Implement maker-checker system for all critical processes and mechanism to measure
• Represent HR Ops team for all internal/external/ISO/statutory/regulatory HR process audits
• Ensure implementation of all audit finding within agreed timelines and share updated with HR leadership team

Team management and development:

• Lead the team to deliver a high quality of service, keeping customer centricity and continuous improvement as topmost priority
• Develop team members and work with them to ensure they all achieve desired proficiency level as per the competency matrix

Payroll and Compliance:

• Understanding/working experience of end-to-end in house payroll process and accurate salary payments, deductions, and tax saving benefits administration.
• Understanding/working experience on preparation and filing of all required tax documents and reports, including quarterly and annual tax filings, 24Q to generate form 16 and other related forms.
• Understanding/working experience of preparation and payment of Statutory dues (PF, ESIC, LWF etc) and filling of paid challans.
• Understanding/working experience on adherence to all relevant employment laws and regulations. Conducting regular audits to maintain compliance and address any discrepancies.
• Understanding/working experience on payroll deductions of employee benefits and timely payment to respective partners to record in employees wallets/accounts. Support Wellness benefits including health insurance, wellness benefits etc.

You will be mining through these tasks

• Masters in Finance, Human Resources or Operations
• Proven experience (8-10 years) in the areas of Operational excellence, HR Ops/HR shared services, HR Risk Control Matrix, Internal & External Audis. High proficiency in MS Excel.
• Hands-on experience with HRMS systems, experience in Keka/Darwinbox/Zoho is desirable.
• Experience in payroll management including accounting and statutory audits is a plus
• Knowledge of employment laws and regulations, benefits relevant to India & MENA region.
• Strong bias for action, ownership of agenda and accountability, exceptional attention to detail and analytical skills, with the ability to manage multiple tasks and projects simultaneously.
• Strong communication and interpersonal skills, with the ability to build effective relationships across the organization.

Are you the one? Our missing block

• You are knowledge-hungry when it comes to VDA and Web3, always eager to dive deeper and stay ahead in this evolving space.
• The world of Web3 and VDA excites you, fueling your curiosity and driving you to explore new opportunities within this dynamic landscape.
• You act like an owner, constantly striving for excellence, impact, and tangible results in everything you do.
• You embrace a ‘We over Me’ mindset, growing individually while fostering the growth of those around you.
• Change is your catalyst, igniting your passion to build and innovate.
• You think outside the box, unbound by limitations or doubt, always pushing the boundaries of what’s possible.

Perks That Empower You

Our benefits are designed to make a lasting impact on your life, giving you the freedom to create a work-life balance that truly suits you.

• Design Your Own Benefit: Tailor your perk package to fit your unique needs. Whether you’re eyeing a new gadget or welcoming a furry friend into your life, our flexible benefits ensure that you can prioritize what matters most to you.
• Unlimited Wellness Leaves: We believe in the power of well-being. Take the time you need to recharge, knowing that your health is our priority. With unlimited wellness leaves, you can return refreshed, ready to build and grow.
• Mental Wellness Support: Your mental health is as important as your professional growth. Benefit from access to health experts, free counseling sessions, monthly wellness workshops, and regular team outings, all designed to help you stay balanced and connected.
• Bi-Weekly Learning Sessions: These sessions are more than just updates—they’re opportunities to fuel your growth. Stay ahead with the latest industry knowledge, sharpen your skills, and accelerate your career in an ever-evolving landscape.