HR Operations Manager

1 week ago


Bengaluru, Karnataka, India Genpact Full time

About Genpact

Genpact (NYSE: G) is a global professional services and solutions firm that drives business outcomes through innovative approaches, cutting-edge technology, and a deep understanding of complex industries.

We are a team of 125,000+ people across 30+ countries, united by our passion for creating lasting value for clients. Our commitment to making a difference is reflected in the way we work – with agility, entrepreneurial spirit, and a relentless pursuit of excellence.

The Role

We are seeking an experienced HR Operations Manager to lead our Human Resources Shared Services (HRSS) team. In this critical role, you will be responsible for managing end-to-end HR and Payroll operations, ensuring seamless delivery of high-quality services to our clients.

Key Responsibilities

  • Optimize HR Shared Services operations using automation and agile deployment approaches.
  • Advance HRSS performance, achieving service levels and financial expectations.
  • Lead the HRSS team, fostering collaboration and driving results-oriented culture.
  • Ensure adherence to Service Levels as agreed for respective processes.
  • Work closely with quality teams to identify and implement improvement ideas.
  • Review process performance, reporting dashboards on a regular basis.
  • Drive regular governance with retained HRSS leader and core HR teams.
  • Drive change management to ensure adoption of the HR service delivery operating model.
  • Support team with complex cases, communication, and collaboration with retained teams.
  • Support transaction processing and query management during high volumes.

Your Qualifications

  • Significant relevant years of experience in leading a team responsible for managing end-to-end HR and Payroll Operations.
  • Deep domain experience in HR and payroll operations and service delivery, including processes like Talent Acquisition, Workforce Administration, Learning & Development, Total Rewards (C&B), Talent Management, and Payroll.
  • Experience in leading complex, matrixed operations teams and strong customer stakeholder management.
  • Deep understanding of quality and compliance to local laws and regulations.

Compensation Package

This role comes with a competitive salary range of $120,000 - $180,000 per annum, depending on your location and level of experience. Additionally, you can expect a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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