Salesforce Production Support Analyst
4 weeks ago
Position -- PermanentRole – Salesforce Production/Business Support AnalystExperience – 4-6 YearsLocation – Chennai/BangaloreWork Mode – WFOShift – Rotational (Morning, Afternoon, Night)POSITION OVERVIEWWe are seeking a Production/Business Support specialist to provide application and BAU support for our Client Systems, particularly, our Salesforce CRMs. This role is responsible for providing first-line support for end-user queries and issues related to Client System functionalities and data. This role will also contribute to knowledge base and training material development, and support Service Level Agreement (SLA) initiatives to streamline processes and reduce resolution times.RESPONSIBILITIES- Act as the primary contact for user inquiries, troubleshooting and resolving issues to ensure a seamless experience. - Address non-self-serviceable requests, including configuration updates, data uploads, and bulk changes using tools like Salesforce Data Loader. - Log, prioritize, and collaborate with product teams on resolving Salesforce bugs and complex technical issues. - Monitor critical issues, escalate as needed, and provide workarounds for unsupported functionality. - Investigate and resolve data synchronization and upload errors across Salesforce and integrated systems. - Manage user accounts, roles, and permissions in compliance with security policies. - Maintain optimal system performance by proactively identifying and resolving potential issues. - Support user onboarding with training sessions and create knowledge base articles, training materials, and run books for common issues. - Gather user feedback and pain points, sharing insights with product teams to inform enhancements. - Contribute to quality assurance by validating new features and updates for functionality and reliability. - Assist in refining Service Level Agreements (SLAs) to enhance service delivery and user satisfaction.Required Skills- 4-6 Years’ experience in Salesforce - 3 Years of support experience - Strong analytical and troubleshooting skills, with the ability to diagnose and resolve application and data issues. - Proficiency in Salesforce configuration (e.g., workflows, validation rules, permissions, reports, dashboards). - Experience with data tools like Salesforce Data Loader for bulk updates and uploads. - Familiarity with resolving integration errors and providing creative solutions to system limitations. - Excellent communication skills to explain technical details clearly and concisely to users. - Experience in knowledge base management, documentation, and process improvement. - Background in Salesforce and other digital application technical support is a strong advantage.Qualifications- Bachelor’s degree in computer science or related field.
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Salesforce Support Business Analyst
4 weeks ago
New Delhi, India Movate Full timePosition:Permanent Role : Salesforce Support Business Analyst Experience:6–8 years Location:Bangalore Work Mode:Hybrid Shift Time:2pm – 11pmRole Overview We are seeking a Salesforce Support Business Analyst with strong expertise in Sales Cloud and experience working with multiple integrated systems. This role will serve as a bridge between business...
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Salesforce Support Business Analyst
4 weeks ago
New Delhi, India Movate Full timePosition: PermanentRole: Salesforce Support Business AnalystExperience: 6–8 yearsLocation: BangaloreWork Mode: HybridShift Time: 2pm – 11pmRole OverviewWe are seeking a Salesforce Support Business Analyst with strong expertise in Sales Cloud and experience working with multiple integrated systems. This role will serve as a bridge between business...
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Business Analyst – Salesforce
1 week ago
New Delhi, India dentsu Full timeOpen Positions:- Senior Business Analyst (Salesforce Core) – 5–8 years (On-site, Mumbai) - Junior Business Analyst (Salesforce Core) – 2–4 years (Preferably Mumbai, flexible for remote)About the Role:We are building a strong Salesforce Business Analysis team to support our digital transformation initiatives. The team will work closely with business...
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Salesforce Business Analyst
1 week ago
New Delhi, India Brillio Full timeWe are seeking a Salesforce Business Systems Analyst with strong expertise in Salesforce solutions and hands-on pre-sales experience. The ideal candidate will bridge business needs with technology solutions, drive client discussions, design scalable Salesforce solutions, and support pre-sales activities including proposal creation, demos, and solution...
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Salesforce Business Analyst
4 weeks ago
New Delhi, India SDLC Corp Full timeJob Title: Salesforce Business Analyst (Pre-Sales & Solutioning) Location: Noida OfficeAbout the Role We are looking for an experienced Salesforce Business Analyst who combines business analysis, technical solutioning, and pre-sales expertise with the ability to lead end-to-end technical discussions. The ideal candidate will have significant exposure to the...
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Salesforce Business Analyst
2 weeks ago
New Delhi, India SDLC Corp Full timeJob Title: Salesforce Business Analyst (Pre-Sales & Solutioning)Location: Noida OfficeAbout the RoleWe are looking for an experienced Salesforce Business Analyst who combines business analysis, technical solutioning, and pre-sales expertise with the ability to lead end-to-end technical discussions. The ideal candidate will have significant exposure to the US...
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Salesforce Business Analyst
2 weeks ago
New Delhi, India Dextara Datamatics Full timeRole: Salesforce Senior Business AnalystLocation: Hyderabad (Hybrid)Experience Required: 6+ years (with minimum 4+ years as a Salesforce Business Analyst)Preferred Certifications: Salesforce Administrator, Salesforce Business Analyst, Salesforce Sales Cloud / Service Cloud Consultant, Platform Developer IRoles and Responsibilities:- Partner with business...
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Salesforce Business Analyst
4 weeks ago
New Delhi, India Zendesk Full timeNote***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.Job Description: We are looking for a dynamic Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams...
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Salesforce Business Analyst
4 weeks ago
New Delhi, India Zendesk Full timeNote***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.Job Description:We are looking for a dynamic Business Systems Analyst who thrives in a collaborative, fast-paced and fun environment. This individual will partner closely with our Go-To-Market Operations and Professional Services teams...
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Salesforce Business Analyst/Client Manager
2 weeks ago
New Delhi, India Pashtek • Salesforce and SAP Partner Full timeLocation: Chennai, India — Onsite (Work from Office)Shift: 2nd Shift (IST) with strong US time-zone overlap (Mon–Fri)Company: PashtekExperience: 4–8+ years (client-facing)Comp: Competitive + performance bonus (DOE) + shift allowanceStart: ASAPAbout the RolePashtek is hiring a Salesforce Business Analyst / Client Manager to serve as the primary point of...
