Loyalty Manager

2 weeks ago

Mumbai, India Outsized India Private Limited Full time

At Outsized, we match clients in financial services and management consulting to high-quality independent consultants and boutique/specialist firms for the execution of their key projects.

Our client, a global consulting firm is seeking a skilled Loyalty Manager who will work closely with the AVP, Loyalty & Partnerships, to manage and optimize a major bank's loyalty programs, focusing on campaign configuration, financial impact monitoring, and card-specific engagement strategies.

This role supports the bank's larger initiatives to enhance customer loyalty, optimize costs, and drive engagement through carefully managed rewards and experiences, with success assessed by meeting campaign goals, optimizing loyalty costs, and improving ROI.

This is a contract position for 12-month onsite Abu Dhabi, and you are required to relocate.

What You Will Be Doing :

1. Campaign Configuration & Testing

2. Cost Optimization

3. Card Engagement

4. User Experience Documentation & Audit


Your Background :

Education: Bachelor's or Master's degree in Business Administration, IT, Finance, Banking, or a related field.

Experience: 3-5 years of experience in the banking/financial sector, with solid knowledge of loyalty program management tools (e.g., Collinson XLS) and familiarity with the cards business.

Skills & Competencies:

1. Strong financial acumen to forecast budgets and evaluate loyalty ROI effectively.

2. Technical skills in loyalty system setup, CRM, and financial reporting.

3. Excellent communication skills to coordinate with product owners, digital, and marketing teams.

Other Important Information:

The role requires a professional with both technical and strategic expertise to adapt and thrive in a fast-paced environment. While the position is initially set for 12 months, there is potential for extension based on project success and the ongoing needs in loyalty management. (ref:iimjobs.com)

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