K Raheja Corp Homes | Assistant Manager

3 hours ago


navi mumbai, India K Raheja Corp Homes Full time

Overview:

Join our dynamic team as a Loyalty and Referral Manager, where you will take a proactive, hands-on approach to develop and manage customer loyalty and referral initiatives. Your insights and actions will enhance customer retention while driving program engagement.


Key Responsibilities:


- **Driving loyalty and referral business from existing customers and relevant stakeholders in given timeline , desired results needs to be maintained in launch and sustenance .

- **Engage with customers to gather feedback, understand their motivations, and foster relationships that encourage participation in loyalty and referral activities.

- **Develop engaging promotional materials and communication plans to inform customers about loyalty initiatives and referral opportunities.

- **Work closely with marketing, sales, and customer service teams to ensure a consistent approach to customer engagement.

- **Market Research:** Stay informed on industry trends, competitor offerings, and customer preferences to continuously refine loyalty strategies.

- **Compliance Monitoring:** Ensure that all programs adhere to legal standards and ethical guidelines within the industry.


Qualifications:


- Master’s degree in Marketing, Business, or a related field.

- 2-3 years of experience in customer loyalty, sales, or marketing, with a demonstrated understanding of customer engagement strategies.

- Proficient in data analysis tools and CRM software; strong analytical and problem-solving skills.

- Excellent written and verbal communication skills, with a talent for creating engaging content.



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