Senior Process Excellence Manager

1 day ago

New Delhi, India Wipro Full time

Shift : General Shift, All 5 Days WFOStrong functional knowledge of Six Sigma, Statistical tools, Quality& Process re-engineering Exposure to ISO, CMMi or COPC will be added advantage Consulting experience in Shared Services Set up/BPO space is desirableSingle point of contact for Quality Support of Client Account(s).Connect and collaborate with Client PgMs independently on daily basis Lead and guide a team of Improvement Consultants Ensuring Implementation of Quality Standards in the account Design and deploy consistent improvement framework to enhance customer satisfaction Facilitation of Metrics Management. CPMs/KPIs Providing High Quality Business analytics support to Management team Execute client projects on cost reduction, customer experience improvement, process re-engineering, process improvement, workforce optimization Project planning, project management, change management at client locations, stakeholder management & communication Facilitating workshops, remote groups and leading process diagnostic for articulation of process issues and solution formulation Benchmarking processes, Management dashboard set up & building the best practices repository. Leverage business optimization & innovation tools & application for process re-engineering Bring in expertise regarding moderate AI/ ML capability driven transformation experience Any experience in driving process improvement in Geo-Maps and SDV space will be added advantage Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems Ensure that all company information which includes customer information are kept confidential and secured as part of the Organizational Policy

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