Manager Workforce Management
2 weeks ago
Noida/Gurugram/Indore/Bangalore/Pune
Exp:
5-9 years
Qualification:
This role is for Business Consultant. He/She will be responsible for project management therefore it is important for the candidate to have in depth understanding of the WFM tools and project management experience.
Should have minimum 5 and maximum 9 years of experience in WFM role where the applicant has worked for all stages of WFM (Forecasting, capacity plan, roster & schedule)
Aptitude in creative problem-solving
Proficiency in MS Office
Familiarity with a wide selection of WFM software such as Verint, Genesis, Nice IEX etc. and databases.
Analytical mind with excellent data collection and analysis skills
Should be confident and excellent in communication both written and verbal
Should be willing to work in an individual contributor role
Graduate in any discipline.
Certified Management Consultant is a plus
Must be willing to travel as per business requirement
Job Responsibilities:
Organizing and executing assigned business projects on behalf of clients according to client's requirements
Meeting with assigned clients when needed and perform an initial assessment of a problematic situation
Collecting information about the client's business through a variety of methods (shadowing, interviews, reading reports etc.)
Analyse and interpret data to unearth weaknesses and problems, and comprehend the causes
Formulate recommendations and solutions with attention to a client's wishes, capabilities and limitations forming concise reports
Present findings and suggestions to clients with ample justification and practical advice
Develop detailed business plans to drive small or radical changes
Assist the client in implementing the plan and resolve any occasional discrepancies
Provide guidance for any occurring problems and issues
Partner with Professional Services team to support project management from business capability standpoint.
Work as a business knowledge bridge between internal and external team.
-
Workforce Management Strategist
16 hours ago
Noida, Uttar Pradesh, India Coforge Full timeWe at Coforge are looking for a Workforce Management Strategist to join our team. As a key member of our organization, you will be responsible for developing and implementing strategies that drive operational efficiency and resource optimization within our verticals and service lines.Key Responsibilities:Partner with business stakeholders to ensure timely...
-
Workforce Management Process Developer
5 days ago
Noida, Uttar Pradesh, India HCLTech Full timeHCLTech seeks a highly skilled IT professional to develop and implement effective workforce management processes using UKG Dimensions.The successful applicant will possess knowledge of workforce management processes, including time, attendance, accruals, integrations, reports, data views, access profiles, business structures, payroll, and labor...
-
Workforce Management Operations Lead
2 days ago
Noida, Uttar Pradesh, India Coforge Full timeAbout the RoleWe at Coforge are seeking an experienced Workforce Management Operations Lead to join our team. The ideal candidate will have a strong background in workforce management, with a proven track record of driving operational efficiencies and resource fulfillment.Key ResponsibilitiesPartner with business leaders to ensure resource forecasting aligns...
-
Assistant Manager Workforce Management
3 weeks ago
Noida, Uttar Pradesh, India iQor Full timeJob Summary: Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position is also responsible for managing various administrative duties to ensure accurate reporting, reporting structures, and system access. Teams in multiple locations incl. off-shore analysts may report...
-
Workforce Management- Director/ AVP
2 weeks ago
Noida, Uttar Pradesh, India Coforge Full timeTitle:AVP/ Sr. Director Skills:Workforce Management, Resource Deployment, Bench Management Experience:16+ Yrs Location:Greater NoidaWe at Coforge are hiring Workforce Management Director or AVP with the following skillset:"Candidate Must have: Responsible for Resource fulfilment and managing operational efficiencies within Vertical / Service Line. He/ She...
-
Workforce Management- Director/ Avp
20 hours ago
Noida, Uttar Pradesh, India Coforge Full timeTitle: AVP/ Sr.Director Skills: Workforce Management, Resource Deployment, Bench Management Experience: 16+ Yrs Location: Greater Noida We at Coforge are hiring Workforce Management Director or AVP with the following skillset:"Candidate Must have: Responsible for Resource fulfilment and managing operational efficiencies within Vertical / Service Line.He/ She...
-
Workforce Management-Director/ AVP
2 days ago
Noida, Uttar Pradesh, India Coforge Full timeTitle:AVP/ Sr. DirectorSkills:Workforce Management, Resource Deployment, Bench ManagementExperience:16+ YearsLocation:Greater NoidaWe at Coforge are hiring Workforce Management- Director/ AVP with the following skillset:Responsible for resource fulfilment and managing operational efficiencies within vertical / service line.He/ she will partner with business...
-
Workforce Management- Director/ AVP
2 weeks ago
Noida, Uttar Pradesh, India Coforge Full timeTitle: AVP/ Sr. DirectorSkills: Workforce Management, Resource Deployment, Bench ManagementExperience: 16+ YrsLocation: Greater NoidaWe at Coforge are hiring Workforce Management Director or AVP with the following skillset:"Candidate Must have:Responsible for Resource fulfilment and managing operational efficiencies within Vertical / Service Line.He/ She...
-
Workforce Management Analyst III
3 weeks ago
Noida, Uttar Pradesh, India iQor Full timeJob Summary: The Workforce Forecasting & Planning Analyst is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goals. This position is responsible for long term, short term and intraday contact volume, productivity and...
-
Workforce Management Associate Only 24h Left
2 weeks ago
Noida, Uttar Pradesh, India Allianz Partners Full timeJob DescriptionJOB DETAILS / ROLE PURPOSE:This role consists of managing the Workforce Planning of the Finance Factory, as well as the related costs. This role is part of the People Management department of Performance Steering division, part of the Finance Factory. It implies to guarantee IT tools, develop and maintain internal controls & procedures,...
-
IT Workforce Solutions Specialist
5 days ago
Noida, Uttar Pradesh, India HCLTech Full timeHCLTech is seeking a skilled IT professional with 5+ years of experience in workforce management processes. The ideal candidate will have hands-on experience in UKG Dimensions and UKG Workforce Central (WFC) or UKG Pro WFM(Dimensions).The successful applicant will design and maintain data views, access profiles, and business structures to support labor...
-
Workforce Management Professional
10 hours ago
Noida, Uttar Pradesh, India Baniwal Infotech Pvt. Ltd. Full timeKey ResponsibilitiesThe HR Manager will manage the recruitment and selection process, support current and future business needs through the development, engagement, motivation, and preservation of human capital, utilizing various channels for sourcing potential candidates.
-
Workforce Management Analyst
2 weeks ago
Noida, Uttar Pradesh, India Demographic HR Services Full timeWe're Hiring Join Our Team as an RTA Team LeaderPosition: RTA Team LeaderLocation: Noida (International Process)Experience: 4+ yearsCTC: 800,000Shift Timings: 24/7Transport: One-Way CabWorking Days: 5 DaysNotice Period: 30 Days/Immediate JoinersAre you an experienced Real-Time Analyst with leadership skills? We're looking for an RTA Team Leader to manage and...
-
Workforce Management Analyst
3 weeks ago
Noida, Uttar Pradesh, India iQor Full timeJob Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Must have knowledge of what is taking place in the business the day before the event occurs, such as training or any offline activities that may impact the contact centers...
-
Workforce Acquisition Specialist
1 day ago
Noida, Uttar Pradesh, India Havelock Island Beach Resort Full timeJob DescriptionWe are looking for a seasoned Workforce Acquisition Specialist to spearhead our recruitment efforts. The ideal candidate will have a proven track record of successfully sourcing and hiring top talent across various industries.Key Responsibilities:Staffing Needs Assessment: Identify and analyze staffing needs within the organization to...
-
Noida, Uttar Pradesh, India RB LAWCORP PVT LTD Full timeWelcome to RB LAWCORP PVT LTD!We are a dynamic and growing indirect tax litigation and legal advisory firm, seeking an experienced Human Resources Generalist to join our team. This is a full-time on-site position located in Noida, offering a challenging and rewarding career opportunity.As a Human Resources Generalist, you will be responsible for various HR...
-
Contract Manager
4 weeks ago
Noida, Uttar Pradesh, India Workspend Inc. Full timeCompany Overview:Workspend is a leading global provider of contingent workforce management solutions for Fortune 500/Global 2000 clients. Workspend is one of the fastest growing companies in the industry and currently supports over 40 clients to manage their temporary workforce and total talent solutions. Workspend is an innovative company and we are using...
-
Workforce Management Analyst
3 weeks ago
Noida, Uttar Pradesh, India Demographic HR Services Full timeWe're Hiring Join Our Team as an RTA Team Leader
-
Workforce Management Analyst
2 weeks ago
Noida, Uttar Pradesh, India Demographic HR Services Full timeWe're Hiring Join Our Team as an RTA Team Leader
-
Workforce Management Analyst
3 weeks ago
Noida, Uttar Pradesh, India Demographic HR Services Full timeWe're Hiring Join Our Team as an RTA Team Leader