Workforce Management Analyst

Job Summary: The Workforce Forecasting & Planning Analyst is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goals. This position is responsible for long term, short term and intraday contact volume, productivity and...

Job Summary: Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position is also responsible for managing various administrative duties to ensure accurate reporting, reporting structures, and system access. Teams in multiple locations incl. off-shore analysts may report...

We at Coforge are looking for a Workforce Management Strategist to join our team. As a key member of our organization, you will be responsible for developing and implementing strategies that drive operational efficiency and resource optimization within our verticals and service lines.Key Responsibilities:Partner with business stakeholders to ensure timely...

HCLTech seeks a highly skilled IT professional to develop and implement effective workforce management processes using UKG Dimensions.The successful applicant will possess knowledge of workforce management processes, including time, attendance, accruals, integrations, reports, data views, access profiles, business structures, payroll, and labor...

About the RoleWe at Coforge are seeking an experienced Workforce Management Operations Lead to join our team. The ideal candidate will have a strong background in workforce management, with a proven track record of driving operational efficiencies and resource fulfillment.Key ResponsibilitiesPartner with business leaders to ensure resource forecasting aligns...

Title:AVP/ Sr. Director Skills:Workforce Management, Resource Deployment, Bench Management Experience:16+ Yrs Location:Greater NoidaWe at Coforge are hiring Workforce Management Director or AVP with the following skillset:"Candidate Must have: Responsible for Resource fulfilment and managing operational efficiencies within Vertical / Service Line. He/ She...

Title: AVP/ Sr.Director Skills: Workforce Management, Resource Deployment, Bench Management Experience: 16+ Yrs Location: Greater Noida We at Coforge are hiring Workforce Management Director or AVP with the following skillset:"Candidate Must have: Responsible for Resource fulfilment and managing operational efficiencies within Vertical / Service Line.He/ She...

Title:AVP/ Sr. DirectorSkills:Workforce Management, Resource Deployment, Bench ManagementExperience:16+ YearsLocation:Greater NoidaWe at Coforge are hiring Workforce Management- Director/ AVP with the following skillset:Responsible for resource fulfilment and managing operational efficiencies within vertical / service line.He/ she will partner with business...

Title: AVP/ Sr. DirectorSkills: Workforce Management, Resource Deployment, Bench ManagementExperience: 16+ YrsLocation: Greater NoidaWe at Coforge are hiring Workforce Management Director or AVP with the following skillset:"Candidate Must have:Responsible for Resource fulfilment and managing operational efficiencies within Vertical / Service Line.He/ She...

HCLTech is seeking a skilled IT professional with 5+ years of experience in workforce management processes. The ideal candidate will have hands-on experience in UKG Dimensions and UKG Workforce Central (WFC) or UKG Pro WFM(Dimensions).The successful applicant will design and maintain data views, access profiles, and business structures to support labor...

About the RoleWe are seeking an experienced Workforce Management Consultant to join our team at HCLTech. As a key member of our team, you will be responsible for providing technical support and consultation services for our Workforce Central solutions, as well as developing best practices for WFC support and maintenance.The ideal candidate will have...

Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Must have knowledge of what is taking place in the business the day before the event occurs, such as training or any offline activities that may impact the contact centers...

Job DescriptionJOB DETAILS / ROLE PURPOSE:This role consists of managing the Workforce Planning of the Finance Factory, as well as the related costs. This role is part of the People Management department of Performance Steering division, part of the Finance Factory. It implies to guarantee IT tools, develop and maintain internal controls & procedures,...

We're Hiring Join Our Team as an RTA Team Leader

We're Hiring Join Our Team as an RTA Team Leader

We're Hiring Join Our Team as an RTA Team Leader

Posting Description Job Title- IND Analyst I - TS-Ops Solution Line- TS0 Talent Solutions Position type- Full Time Work Location- Gurgaon Working style- Hybrid Cab Facility- Yes Shift Time - 12PM to 9PM or 8AM to 5PM People Manager role No Required education and certifications critical for the role- Graduate Except technical graduates Required years of...

Job DescriptionWe are seeking a highly experienced Technical Consultant to lead our Workforce Central (WFC) solutions. As an expert in technical support and consultation services, you will be responsible for managing the WFC support team, providing consultation services for implementations and upgrades, and developing best practices for WFC support and...

Company OverviewHCLTech is a leading technology company that provides innovative solutions to clients worldwide. We are committed to delivering exceptional customer experiences and driving business growth through our expertise in digital transformation.We are currently looking for a skilled Workforce Management Consultant to join our team. The successful...

Job DescriptionWe are looking for a seasoned Workforce Acquisition Specialist to spearhead our recruitment efforts. The ideal candidate will have a proven track record of successfully sourcing and hiring top talent across various industries.Key Responsibilities:Staffing Needs Assessment: Identify and analyze staffing needs within the organization to...