Workforce Management Analyst

Job Summary: The Workforce Forecasting & Planning Analyst is responsible for ensuring strategic goals are met through forecast modeling, capacity planning, collaboration and effective communication, while ensuring forecast alignment with strategic goals. This position is responsible for long term, short term and intraday contact volume, productivity and...

Job Summary: Ensures that resources are in place to handle client forecasted call volume while meeting client, internal, and financial KPI targets. This position is also responsible for managing various administrative duties to ensure accurate reporting, reporting structures, and system access. Teams in multiple locations incl. off-shore analysts may report...

We're Hiring Join Our Team as an RTA Team LeaderPosition: RTA Team LeaderLocation: Noida (International Process)Experience: 4+ yearsCTC: 800,000Shift Timings: 24/7Transport: One-Way CabWorking Days: 5 DaysNotice Period: 30 Days/Immediate JoinersAre you an experienced Real-Time Analyst with leadership skills? We're looking for an RTA Team Leader to manage and...

We at Coforge are looking for a Workforce Management Strategist to join our team. As a key member of our organization, you will be responsible for developing and implementing strategies that drive operational efficiency and resource optimization within our verticals and service lines.Key Responsibilities:Partner with business stakeholders to ensure timely...

HCLTech seeks a highly skilled IT professional to develop and implement effective workforce management processes using UKG Dimensions.The successful applicant will possess knowledge of workforce management processes, including time, attendance, accruals, integrations, reports, data views, access profiles, business structures, payroll, and labor...

About the RoleWe at Coforge are seeking an experienced Workforce Management Operations Lead to join our team. The ideal candidate will have a strong background in workforce management, with a proven track record of driving operational efficiencies and resource fulfillment.Key ResponsibilitiesPartner with business leaders to ensure resource forecasting aligns...

Title:AVP/ Sr. Director Skills:Workforce Management, Resource Deployment, Bench Management Experience:16+ Yrs Location:Greater NoidaWe at Coforge are hiring Workforce Management Director or AVP with the following skillset:"Candidate Must have: Responsible for Resource fulfilment and managing operational efficiencies within Vertical / Service Line. He/ She...

Title: AVP/ Sr.Director Skills: Workforce Management, Resource Deployment, Bench Management Experience: 16+ Yrs Location: Greater Noida We at Coforge are hiring Workforce Management Director or AVP with the following skillset:"Candidate Must have: Responsible for Resource fulfilment and managing operational efficiencies within Vertical / Service Line.He/ She...

Title:AVP/ Sr. DirectorSkills:Workforce Management, Resource Deployment, Bench ManagementExperience:16+ YearsLocation:Greater NoidaWe at Coforge are hiring Workforce Management- Director/ AVP with the following skillset:Responsible for resource fulfilment and managing operational efficiencies within vertical / service line.He/ she will partner with business...

Title: AVP/ Sr. DirectorSkills: Workforce Management, Resource Deployment, Bench ManagementExperience: 16+ YrsLocation: Greater NoidaWe at Coforge are hiring Workforce Management Director or AVP with the following skillset:"Candidate Must have:Responsible for Resource fulfilment and managing operational efficiencies within Vertical / Service Line.He/ She...

HCLTech is seeking a skilled IT professional with 5+ years of experience in workforce management processes. The ideal candidate will have hands-on experience in UKG Dimensions and UKG Workforce Central (WFC) or UKG Pro WFM(Dimensions).The successful applicant will design and maintain data views, access profiles, and business structures to support labor...

Job Summary: Proactively monitors service levels, efficiency and execute plans that will improve service deficiencies as they relate to volume, average handle time or forecast. Must have knowledge of what is taking place in the business the day before the event occurs, such as training or any offline activities that may impact the contact centers...

Job DescriptionJOB DETAILS / ROLE PURPOSE:This role consists of managing the Workforce Planning of the Finance Factory, as well as the related costs. This role is part of the People Management department of Performance Steering division, part of the Finance Factory. It implies to guarantee IT tools, develop and maintain internal controls & procedures,...

Posting Description Job Title- IND Analyst I - TS-Ops Solution Line- TS0 Talent Solutions Position type- Full Time Work Location- Gurgaon Working style- Hybrid Cab Facility- Yes Shift Time - 12PM to 9PM or 8AM to 5PM People Manager role No Required education and certifications critical for the role- Graduate Except technical graduates Required years of...

Job DescriptionWe are looking for a seasoned Workforce Acquisition Specialist to spearhead our recruitment efforts. The ideal candidate will have a proven track record of successfully sourcing and hiring top talent across various industries.Key Responsibilities:Staffing Needs Assessment: Identify and analyze staffing needs within the organization to...

About UsAt EXL IT Service Management, we deliver innovative technology solutions, and we are seeking an exceptional Lead Programmer Analyst to drive our software development efforts.Job OverviewThis position offers a unique opportunity to work on cutting-edge projects, leveraging your expertise in Microsoft technologies to create scalable, efficient, and...

At ARK Solutions, Inc., we are seeking a detail-oriented Data and Reporting Analyst to support our operations by analyzing and reporting on team and individual performance, productivity, and efficiency. This role plays a critical part in delivering actionable insights through data that inform business decisions and enhance workforce effectiveness.Key...

Job DescriptionThe Insurance Finance Analyst position at EXL IT Service Management involves managing cash application, analyzing unapplied/unallocated cash, and providing excellent customer service. The ideal candidate will have a strong understanding of insurance finance and be able to work accurately and efficiently under pressure.ResponsibilitiesManage...

Job Location:Noida/Gurugram/Indore/Bangalore/PuneExp:5-9 yearsQualification:This role is for Business Consultant. He/She will be responsible for project management therefore it is important for the candidate to have in depth understanding of the WFM tools and project management experience.Should have minimum 5 and maximum 9 years of experience in WFM role...

Job Location: Noida/Gurugram/Indore/Bangalore/PuneExp: 5-9 yearsQualification:This role is for Business Consultant. He/She will be responsible for project management therefore it is important for the candidate to have in depth understanding of the WFM tools and project management experience.Should have minimum 5 and maximum 9 years of experience in WFM role...