IndiaMart - Account Manager - Client Services

2 weeks ago


Noida, India IndiaMart InterMesh Ltd Full time

Responsibilities:

- Build and nurture strong, long-term relationships with a portfolio of assigned clients.

- Act as a trusted advisor, proactively identifying client needs and recommending solutions.

- Manage client accounts to ensure on-time delivery of services and project goals are met.

- Proactively address client inquiries and concerns, providing exceptional customer service.

- Collaborate with internal teams (Sales, Marketing, Product Development) to ensure a seamless client experience.

- Develop and deliver client presentations and reports.

- Track and analyze client usage of products/services to identify upsell and cross-sell opportunities.

- Maintain accurate client records and update CRM systems.

- Travel may be required (optional, depending on your Bachelors/Masters degree in Business Administration, Communications, or a related field (or equivalent experience).

- Minimum of 2 years of experience in client services or account management.

- Proven track record of building and maintaining strong client relationships.

- Excellent communication, interpersonal, and presentation skills.

- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

- Strong analytical and problem-solving skills.

- Proficiency in CRM software and MS Office Suite.

(ref:iimjobs.com)

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