![Delhivery Ltd](https://media.trabajo.org/img/noimg.jpg)
Delhivery - Director - Service Center Operations
2 weeks ago
Roles & Responsibilities :
- Ensures end to end smooth running of logistics operations for the zone/area
- Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted.
- Responsible for all the SLA's & TAT are maintained.
- Responsible for reduction in cost and increase in productivity for the region.
- Finalization of LTL sites, manpower, fleet, training, resource planning specifically for big sale events.
- Handles the continuous improvement projects w.r.t., cost service and employee productivity
- Maintenance of all the operational budgets
- Supervises activities pertaining to vendor for the upcoming new client
- Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.
- Heading the new initiatives like involving 3rd party for the distribution of shipments wherever there are lesser number of packages
- Impart behavioral & soft skills training to the team as and when required.
- Monitoring security parameters across region and ensures no unlawful activity occurs
- Educational Background - Bachelors Degree (is a MUST) - preferably engineering
- Functional Skills -People management, Operations Management
- Personal Attributes - Curiosity, Ownership, Fast Paced
- Behavioral Skills - Good communication and analytical skills. Excellent skills in problem-solving, task prioritization and follow-up.
- Ability to work well in a team environment.
- Should know local language (Tamil)
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