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Contact Center Manager
1 week ago
Required Skills:
Proven experience of 8 to 10 years of leading a service driven contact centre operation with experience of managing an operation through periods of significant growth or change. Retail Banking Experience would be a plus point. MBA Marketing would be preferred.Excellent communication and leadership skills to lead and motivate a growing and changing service operation The ability to engage with directors and managers at all levels across the wider business to achieve goals and objectives.Location : Mumbai
The Head of Contact Centre will lead a Contact Centre Operation of various sizes, typically this is a fast-paced area of business that is challenging and changing continuously.The Head of Contact Centre would be expected to shape the future of a contact center operation, being committed to delivering a great customer contact experience through a variety of customer contact channels which might be Phone, Email, Web/Live Chat, Video, Social, Correspondence.This role will lead several FTE, typically through a team of Contact Centre Manager and Team Leaders, this could consist of both in-house and outsource advisors across any number of locations across Mumbai
To proceed further, please provide with following details:Current CTC: Fixed+ VariablesExpected CTC: Fixed + VariablesNotice period:Work Summary:Reason for job change:Any offer in hand or pipeline:
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Chennai, India Quess Corp Limited Full timeLooking for Contact Centre Manager Required Skills: Proven experience of 8 to 10 years of leading a service driven contact centre operation with experience of managing an operation through periods of significant growth or change. Retail Banking Experience would be a plus point. MBA Marketing would be preferred. Excellent communication and leadership skills...
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Contact Center Manager
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Chennai, India Quess Corp Limited Full timeLooking for Contact Centre Manager Required Skills: Proven experience of 8 to 10 years of leading a service driven contact centre operation with experience of managing an operation through periods of significant growth or change. Retail Banking Experience would be a plus point. MBA Marketing would be preferred. Excellent communication and leadership...
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Chennai, India Quess Corp Limited Full timeLooking for Contact Centre Manager Required Skills: Proven experience of 8 to 10 years of leading a service driven contact centre operation with experience of managing an operation through periods of significant growth or change. Retail Banking Experience would be a plus point. MBA Marketing would be preferred. Excellent communication and leadership skills...
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