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Contact Center

3 months ago

chennai, India Overture Rede Private Limited Full time
Job Description
Location : Chennai
Exp: Min. 1yr
Key Responsibility Area:
 Responding to customer queries via call, chat, and Email.
Ensuring all agent KPI (Key performance indicators) are met, not limited to, AHT, NPS, Time on System, Quality scores
Eligibility Criteria:
 Fluent speaking and writing ability in English.
Graduate.
Fresher can apply.
The age limit is not more than 35 years.
Comfortable with rotational night shifts is a must.
Basic knowledge of using computers.
Benefits & Perks:
 Two-way cab facility (Pick and Drop) is provided by the Organization.
Two consecutive weekly offs to manage work life balance.
Opportunity to earn extra cash through Over Time and Extra miler.
Lucrative Incentive program.
Requirements
Professional & Technical Skills: - Must To Have Skills: Strong experience in ServiceNow development. - Good To Have Skills: Experience with ITIL processes and ServiceNow certifications. - Solid understanding of ServiceNow platform architecture and development best practices. - Experience with ServiceNow modules such as Incident Management, Change Management, and Service Catalog. - Strong problem-solving and analytical skills. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow development. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful ServiceNow solutions.