Contact center engineer
17 hours ago
Calling Groups, Auto Attendant & Queues, and Assigning of DID's via Script Experience in creating Auto Attendant & Queues and managing features request for Supplementary services Knowledge on X-Medius products, creation of mail boxes, understanding the Faxes routing and Log analysis. 7+ years of hands on experience with Cloud based VoIP systems design, implementations, support, monitoring, and security. With emphasized experience on: Contact Center Configuration, Queues and Prompts , Routing Profiles, Agent/User Management Establish and maintain strong collaborative relationships with internal and external strategic partners as well as critical IT infrastructure service providers Expert level knowledge of Design, Develop, and Build experience with AWS Services that include Amazon Connect, Lambda, S3, Athena, Kinesis, DynamoDB, Lex Knowledge & experience in building within SaaS applications across multiple internal domains to understand diverse business needs to create a positive end user experience platform. Bachelor’s degree in a computer-related field (such as Computer Science, Engineering, or MIS), and at least 7 years of IT experience Lead AWS Connect Development projects of medium to high complexity from conception to deployment. Ability to lead on-call production support activities as a subject matter expert, using the technical knowledge and capability to handle all problems that may arise. We’d Love to See: Working knowledge and experience with M365, Azure and Microsoft Teams Code/Scripting capabilities (Python, JAVA) Bachelor’s degree in a computer-related field (such as Computer Science, Engineering, or MIS), and at least 7 years of IT experience
Additional Job Description
Analyzes industry best practices and previous project executions Make recommendations in regards to architecture and infrastructure planning to leadership to refine and enhance current methodology Act in a leading role providing mentoring and training to team members on current standards and best practices within Cloud Contact Center domain. Defines standard engineering designs, templates, processes, and procedures for implementing projects that follow existing Transunion architectures for large complex projects. Proactively utilizes knowledge of the business unit and objectives to maximize the efficiency of the design.
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Contact center engineer
7 days ago
chennai, India TransUnion Full timeJob DescriptionOverall 8 - 12 years exp in IT, 4-6 Year hands on experience in building call flows and IVR within AWS Connect and configuration and Implementation of the Amazon Connect PlatformExperience in Five9 Visio Studio including design of call flows, reporting and analysis, and understanding of Campaign Call routing, Layout Variable and...
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Contact center engineer
7 days ago
Chennai, India TransUnion Full timeJob DescriptionOverall 8 - 12 years exp in IT, 4-6 Year hands on experience in building call flows and IVR within AWS Connect and configuration and Implementation of the Amazon Connect PlatformExperience in Five9 Visio Studio including design of call flows, reporting and analysis, and understanding of Campaign Call routing, Layout Variable and...
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Contact center engineer
1 week ago
Chennai, India TransUnion Full timeJob Description Overall 8 - 12 years exp in IT, 4-6 Year hands on experience in building call flows and IVR within AWS Connect and configuration and Implementation of the Amazon Connect PlatformExperience in Five9 Visio Studio including design of call flows, reporting and analysis, and understanding of Campaign Call routing, Layout Variable and...
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Contact center engineer
1 week ago
Chennai, India TransUnion Full timeJob Description Overall 8 - 12 years exp in IT, 4-6 Year hands on experience in building call flows and IVR within AWS Connect and configuration and Implementation of the Amazon Connect PlatformExperience in Five9 Visio Studio including design of call flows, reporting and analysis, and understanding of Campaign Call routing, Layout Variable and...
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Contact center engineer
1 week ago
chennai, India TransUnion Full timeJob Description Overall 8 - 12 years exp in IT, 4-6 Year hands on experience in building call flows and IVR within AWS Connect and configuration and Implementation of the Amazon Connect Platform Experience in Five9 Visio Studio including design of call flows, reporting and analysis, and understanding of Campaign Call routing, Layout Variable and Profile. ...
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Contact center engineer
1 week ago
chennai, India TransUnion Full timeJob Description Overall 8 - 12 years exp in IT, 4-6 Year hands on experience in building call flows and IVR within AWS Connect and configuration and Implementation of the Amazon Connect PlatformExperience in Five9 Visio Studio including design of call flows, reporting and analysis, and understanding of Campaign Call routing, Layout Variable and...
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Contact Center Administrator Engineer
2 weeks ago
Chennai, India Tata Consultancy Services Full timePreferred Location- Bangalore/ChennaiDesired Competencies (Technical/Behavioral Competency)Must-HavePreferable hands-on experience on Five9 contact center administrationAt least one year of experience in any (Five9, CISCO, NICE, Genesis, BT, etc.) Contact Center solutions administrationAbility to layout design approach for integrating Cloud Contact Center...
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Contact Center Administrator Engineer
2 weeks ago
Chennai, India Tata Consultancy Services Full timePreferred Location- Bangalore/ChennaiDesired Competencies (Technical/Behavioral Competency) Must-Have Preferable hands-on experience on Five9 contact center administrationAt least one year of experience in any (Five9, CISCO, NICE, Genesis, BT, etc.) Contact Center solutions administrationAbility to layout design approach for integrating Cloud Contact Center...
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Contact Center Administrator Engineer
1 week ago
chennai, India Tata Consultancy Services Full timePreferred Location- Bangalore/ChennaiDesired Competencies (Technical/Behavioral Competency) Must-Have Preferable hands-on experience on Five9 contact center administrationAt least one year of experience in any (Five9, CISCO, NICE, Genesis, BT, etc.) Contact Center solutions administrationAbility to layout design approach for integrating Cloud Contact Center...
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Contact Center Administrator Engineer
2 days ago
chennai, India Tata Consultancy Services Full timePreferred Location- Bangalore/Chennai Desired Competencies (Technical/Behavioral Competency) Must-Have Preferable hands-on experience on Five9 contact center administration At least one year of experience in any (Five9, CISCO, NICE, Genesis, BT, etc.) Contact Center solutions administration Ability to layout design approach for integrating Cloud Contact...
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Contact Center Administrator Engineer
2 weeks ago
Chennai, India Tata Consultancy Services Full timePreferred Location- Bangalore/ChennaiDesired Competencies (Technical/Behavioral Competency) Must-Have Preferable hands-on experience on Five9 contact center administrationAt least one year of experience in any (Five9, CISCO, NICE, Genesis, BT, etc.) Contact Center solutions administrationAbility to layout design approach for integrating Cloud Contact Center...
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Contact Center Administrator Engineer
2 weeks ago
chennai, India Tata Consultancy Services Full timePreferred Location- Bangalore/Chennai Desired Competencies (Technical/Behavioral Competency) Must-Have Preferable hands-on experience on Five9 contact center administration At least one year of experience in any (Five9, CISCO, NICE, Genesis, BT, etc.) Contact Center solutions administration Ability to layout design approach for integrating Cloud Contact...
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Contact Center Specialist
1 week ago
chennai, India CBTS Full timeTechnology, Must Have:Administration of any Tier 1 Contact Center solution (in order of importance):Cisco Webex Contact CenterFive9 Virtual Contact CenterCisco Contact Center ExpressTechnology, Nice to Have:Administration of secondary Contact Center SolutionCalabrio Workforce ManagementSIP MessagingWebex CallingCisco Call ManagerDevelopment experience in any...
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Contact Center Specialist
4 weeks ago
Chennai, India CBTS Full timeTechnology, Must Have:Administration of any Tier 1 Contact Center solution (in order of importance):Cisco Webex Contact CenterFive9 Virtual Contact CenterCisco Contact Center ExpressTechnology, Nice to Have:Administration of secondary Contact Center SolutionCalabrio Workforce ManagementSIP MessagingWebex CallingCisco Call ManagerDevelopment experience in any...
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Contact Center Specialist
1 week ago
chennai, India CBTS Full timeTechnology, Must Have: Administration of any Tier 1 Contact Center solution (in order of importance): Cisco Webex Contact Center Five9 Virtual Contact Center Cisco Contact Center Express Technology, Nice to Have: Administration of secondary Contact Center Solution Calabrio Workforce Management SIP Messaging Webex Calling Cisco Call Manager Development...
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Contact Center Specialist
4 weeks ago
Chennai, India CBTS Full timeTechnology, Must Have: Administration of any Tier 1 Contact Center solution (in order of importance): Cisco Webex Contact Center Five9 Virtual Contact Center Cisco Contact Center Express Technology, Nice to Have: Administration of secondary Contact Center Solution Calabrio Workforce Management SIP Messaging Webex Calling Cisco Call Manager Development...
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Chennai, India Jobs for Humanity Full timeJob Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Engineering Travel Percentage : 0%Join FIS and lead the technology strategy for transforming our contact center and back-office operations as well as customer experienceAbout the TeamThe GBPO transformation team works on...
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chennai, India FIS Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Engineering Travel Percentage : 0% Join FIS and lead the technology strategy for transforming our contact center and back-office operations as well as customer experience About the Team The GBPO transformation...
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Executive - Contact Center
5 months ago
Chennai, India Hxtron Full timeDeliver scripted talks that describe the company's products or services - Keeping track of customers that have been contacted and those who do not want to be contacted in the future - Creative and ability to articulate the product details clearly - Following up on previous customers for potential sales - Maintaining records of customer contacts - Completing...
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Contact Center Executive
4 weeks ago
Guindy, Chennai, Tamil Nadu, India Asian Sealing Products Pvt. Ltd. Full timeMemorize scripts for products and services, and refer to them during calls - Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately - Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize...