Contact Center Executive

4 weeks ago

Guindy Chennai Tamil Nadu, India Asian Sealing Products Pvt. Ltd. Full time

Memorize scripts for products and services, and refer to them during calls
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
- Create and maintain record of daily problems and remedial actions taken, using call-center database
- Leverage data and insights gathered by the call center to recommend and influence process improvements

**Job Types**: Full-time, Permanent, Fresher

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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