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Contact Center Manager

3 months ago

Chennai, India Quess Corp Limited Full time

Looking for Contact Centre Manager

Required Skills: Proven experience of 8 to 10 years of leading a service driven contact centre operation with experience of managing an operation through periods of significant growth or change. Retail Banking Experience would be a plus point. MBA Marketing would be preferred.

Excellent communication and leadership skills to lead and motivate a growing and changing service operation The ability to engage with directors and managers at all levels across the wider business to achieve goals and objectives.

Location : Mumbai


The Head of Contact Centre will lead a Contact Centre Operation of various sizes, typically this is a fast-paced area of business that is challenging and changing continuously.

The Head of Contact Centre would be expected to shape the future of a contact center operation, being committed to delivering a great customer contact experience through a variety of customer contact channels which might be Phone, Email, Web/Live Chat, Video, Social, Correspondence.

This role will lead several FTE, typically through a team of Contact Centre Manager and Team Leaders, this could consist of both in-house and outsource advisors across any number of locations across Mumbai



To proceed further, please provide with following details:

Current CTC: Fixed+ Variables

Expected CTC: Fixed + Variables

Notice period:

Work Summary:

Reason for job change:

Any offer in hand or pipeline:


Mail your cv to kavita.aparanji@qmail.quesscorp.com