Delhivery - Senior Manager - Service Centre Operations

2 weeks ago


Chennai, India Delhivery Ltd Full time

Senior Manager - Service Centre & Responsibilities:


- Ensures end to end smooth running of First mile and last mile logistics operations for the zone/area

- Responsible for all the SLA's & TAT adherence committed to various clients/customers

- Handles the continuous improvement projects w.r.t., cost service and employee productivity

- Network level planning - RCA and CAPA: Identifying problems


- Using data and information carrying out analysis


- Action plan


- Implementation


- Following up and monitoring action plan NSL application and their importance


- Unit ergonomics for managers/ new joiners and there training needs for overall development

- Visit all centers of AOR - Increase overall worker/business partner pool; other worker groups at SCs Technology/Innovation/Process simplification

- Champion the design and implementation of equipment at the Last Mile and within SCs to reduce effort for staff/off rolls

- Achieve SC On roll CPK targets for loads handled from SCs - Achieve Own Vehicle Utilization targets at PAN India Level


- Achieve SC Incentre productivity, Improve space throughput of SC network


- Close coordination with fleet team & Business partners to enforce capacity plan

- Identify Issues / Risk Matrix, and raise "alerts" / "flags" as-and-when required and drive for closure

- Educational Background - Bachelors Degree (is a MUST) - preferably engineering

- Functional Skills: People management, Operations Management

- Personal Attributes : Curiosity, Ownership, Fast Paced

- Behavioral Skills : Good communication and analytical skills. Excellent skills in problem-solving, task prioritization and follow-up.

- Ability to work well in a team environment.


(ref:iimjobs.com)

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