Senior Customer Service Associate

3 weeks ago

Jaipur, India Reliance Retail Full time

Company Overview

Reliance Retail is India's largest, fastest growing and most profitable retailer with a vast omni-channel presence. Established in 2006, we aim to revolutionize retail with excellent value propositions, quality products, and unmatched shopping experiences. Serving over 193 million loyal customers across a range of categories, we maintain the largest store network nationwide with a strong supply chain, backed by a skilled workforce, providing top-tier customer service. Headquartered in Mumbai, Maharashtra, we are a leader in the retail industry.


Job Overview

We are seeking a dedicated Senior Customer Service Associate to join our team at Reliance Retail in Jaipur. This full-time, junior-level position requires candidates to have 1 to 3 years of relevant experience. The successful candidate will leverage their expertise in footwear sales, customer service, and more to enhance our customer interactions and drive satisfaction.


Qualifications and Skills

  • Must have a strong background in customer service, ensuring excellent communication and satisfaction. (Mandatory skill)
  • Proven experience in footwear sales and knowledge of the footwear retail environment is essential. (Mandatory skill)
  • Experience in sales operations, effectively managing daily retail activities and maximizing store efficiency.
  • Genuine enthusiasm for helping customers and a proactive approach to resolving their concerns.
  • Ability to handle customer queries and provide solutions in a timely and professional manner.
  • Excellent verbal and written communication skills, adaptable to a fast-paced retail environment.
  • Footwear experience with a deep understanding of customer preferences and market trends. (Mandatory skill)
  • Ability to work collaboratively in a team environment while also handling tasks independently.


Roles and Responsibilities

  • Assist customers by providing exceptional service and addressing any inquiries or concerns they may have.
  • Utilize expertise in footwear to guide customers in making informed purchasing decisions.
  • Maintain a thorough knowledge of product offerings and current promotions to enhance sales.
  • Handle sales operations and ensure smooth running of store activities on a day-to-day basis.
  • Work closely with the team to achieve sales targets and improve the overall customer experience.
  • Remain updated on industry trends and incorporate new strategies to boost customer satisfaction.
  • Assist in store merchandising, inventory management, and the upkeep of a welcoming retail environment.
  • Develop positive customer relationships, increasing loyalty and boosting repeat business.

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