Senior Customer Service Associate

2 days ago


Jaipur, India Reliance Retail Full time

Company Overview

Reliance Retail is India's largest, fastest growing and most profitable retailer with a vast omni-channel presence. Established in 2006, we aim to revolutionize retail with excellent value propositions, quality products, and unmatched shopping experiences. Serving over 193 million loyal customers across a range of categories, we maintain the largest store network nationwide with a strong supply chain, backed by a skilled workforce, providing top-tier customer service. Headquartered in Mumbai, Maharashtra, we are a leader in the retail industry.


Job Overview

We are seeking a dedicated Senior Customer Service Associate to join our team at Reliance Retail in Jaipur. This full-time, junior-level position requires candidates to have 1 to 3 years of relevant experience. The successful candidate will leverage their expertise in footwear sales, customer service, and more to enhance our customer interactions and drive satisfaction.


Qualifications and Skills

  • Must have a strong background in customer service, ensuring excellent communication and satisfaction. (Mandatory skill)
  • Proven experience in footwear sales and knowledge of the footwear retail environment is essential. (Mandatory skill)
  • Experience in sales operations, effectively managing daily retail activities and maximizing store efficiency.
  • Genuine enthusiasm for helping customers and a proactive approach to resolving their concerns.
  • Ability to handle customer queries and provide solutions in a timely and professional manner.
  • Excellent verbal and written communication skills, adaptable to a fast-paced retail environment.
  • Footwear experience with a deep understanding of customer preferences and market trends. (Mandatory skill)
  • Ability to work collaboratively in a team environment while also handling tasks independently.


Roles and Responsibilities

  • Assist customers by providing exceptional service and addressing any inquiries or concerns they may have.
  • Utilize expertise in footwear to guide customers in making informed purchasing decisions.
  • Maintain a thorough knowledge of product offerings and current promotions to enhance sales.
  • Handle sales operations and ensure smooth running of store activities on a day-to-day basis.
  • Work closely with the team to achieve sales targets and improve the overall customer experience.
  • Remain updated on industry trends and incorporate new strategies to boost customer satisfaction.
  • Assist in store merchandising, inventory management, and the upkeep of a welcoming retail environment.
  • Develop positive customer relationships, increasing loyalty and boosting repeat business.


  • Jaipur, Rajasthan, India Reliance Retail Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company OverviewReliance Retail is India's largest, fastest growing and most profitable retailer with a vast omni-channel presence. Established in 2006, we aim to revolutionize retail with excellent value propositions, quality products, and unmatched shopping experiences. Serving over 193 million loyal customers across a range of categories, we maintain the...


  • Jaipur, Rajasthan, India Cubnet Service Full time

    **Urgent hiring for International Process** **Role Description**: - **The role involves providing technical assistance and support to customers, troubleshooting technical issues, and ensuring customer satisfaction through excellent service delivery.**: - **Strong problem-solving skills and attention to detail**: - **Excellent communication and customer...

  • Senior Associate

    1 day ago


    Jaipur, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...


  • Jaipur, Rajasthan, India Hire Lab Career Solutions Full time

    **Job Title**: Customer Service Associate - Executive **Job Location**: Mansarovar, Jaipur (Work from Office) **Salary**: ₹26,000 - ₹33,000 CTC **Experience Required**: - Minimum 6 months of experience in BPO as a Customer Service Associate. **Shift**: Rotational **Working Days**: 5.5 days per week **Transport & Benefits**: **Cab facility**...


  • Jaipur, Rajasthan, India L Angelo Full time

    Job Title: Customer Service Associate Company: Teleperformance Location: Jaipur Salary Range: ₹18,000 - ₹34,000 per month **Job Description**: Teleperformance, a global leader in customer experience management, is seeking dynamic and customer-focused individuals to join our team as *Customer Service Associates* in Jaipur. This role offers an...


  • Jaipur, Rajasthan, India KK HR services Full time

    **Job Title**: Customer Service Associate **Shift Timing**: Night Shift **Location**: Jaipur **Salary**: ₹23,000/- per month **Experience**: Fresher **Language**: Fluent English We are looking for enthusiastic and self-motivated **International Telecallers** to join our night shift team. This is a great opportunity for freshers to kick-start their career...


  • Jaipur, India HIRD LLC Full time

    **ROLES AND Responsibilities**: - Calling active and budding clients, Inbound. - Answering phones and explaining the product and services offered by the company. - Regular following up with the customer. - Contacting existing customers as well as prospective customers - Maintaining the database of the customers on a regular basis. - Obtaining customer...


  • Jaipur, Rajasthan, India FUNBERG Full time

    Required Customer Service Associate / Court Monitor (Female) for Funberg Game Zone Mansarovar Jaipur. They interact directly with customers to listen to concerns, resolve problems, and recommend Play Zone, Activity and services. Fully air conditioned Indoor play zone. Duty Time 11:00 AM TO 09:00 PM **Benefits**: - Paid time off - Provident...


  • Jaipur, India Talent4U Full time

    Hiring for work from office Post - Customer support associate Location - Pratapnagar/ Sitapura/ Mansarovar, Jaipur Salary - Rs 23,000- Rs 32,000 Shifts - Rotational shifts and Rotational week Relocation bonus - Rs10,000 Cab Facility - Yes Pay: ₹23,000.00 - ₹32,000.00 per month **Benefits**: - Leave encashment - Paid time off - Provident...


  • Jaipur, India Talent4U Full time

    Hiring for work from office Post - Customer support associate Location - Pratapnagar/ Sitapura/ Mansarovar, Jaipur Salary - Rs 25,000- Rs 32,000 Shifts - Rotational shifts and Rotational week Relocation bonus - Rs10,000 Cab Facility - Yes Pay: ₹22,000.00 - ₹34,000.00 per month **Benefits**: - Leave encashment - Paid time off - Provident...