Workshop Manager

3 weeks ago

Nagpur, Maharashtra, India Seva Automotive Pvt. Ltd. Full time

Position: Works Manager

Department: Service

Location: Nashik / Nagpur

Reports to: General Manager – Service

Role Overview

The Works Manager will be responsible for managing the day-to-day operations of the service workshop, ensuring high-quality repairs, timely vehicle delivery, customer satisfaction, and compliance with Maruti Suzuki service standards.

Key Responsibilities

  1. Workshop Operations
  • Plan, organize, and control the overall service operations.
  • Allocate jobs to technicians and monitor progress to ensure timely delivery.
  • Ensure availability of required tools, equipment, and infrastructure for smooth operations.
  1. Quality & Productivity
  • Ensure adherence to Maruti Suzuki service quality standards.
  • Monitor and improve workshop productivity and efficiency.
  • Conduct regular quality checks on completed jobs before delivery.
  1. Customer Satisfaction
  • Handle escalated customer complaints and provide quick resolutions.
  • Maintain high CSI (Customer Satisfaction Index) scores.
  • Ensure transparent communication with customers regarding repairs and costs.
  1. Team Management
  • Lead, train, and motivate service advisors, technicians, and support staff.
  • Conduct regular performance reviews and technical training sessions.
  1. Reporting & Compliance
  • Maintain and share daily, weekly, and monthly service performance reports.
  • Ensure compliance with Maruti Suzuki policies, processes, and statutory regulations.

Key Skills & Competencies

  • Strong technical knowledge of Maruti Suzuki vehicles and systems.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to handle high-pressure situations and meet deadlines.
  • Knowledge of DMS (Dealer Management System) and MS Office.

Qualifications & Experience

  • Diploma / Degree in Automobile or Mechanical Engineering.
  • Minimum 5–8 years of experience in an automobile dealership service department, with at least 2 years in a supervisory or managerial role.
  • Prior Maruti Suzuki experience preferred.

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