CCaaS NICE Implementation Project Manager

4 weeks ago

Allahabad, Uttar Pradesh, India Rexus Group Full time

Job Description: CCaaS NICE Implementation Project Manager

job Title: CCaaS NICE Implementation Project Manager

Location: Remote (working hours aligned with India time zone – EMEA/APAC hours)

Start Date: Immediate

Job Summary:

We are seeking an experienced CCaaS NICE Implementation Project Manager to lead customer implementation projects with a hands-on approach. This role requires strong project management skills combined with NICE CXone implementation experience. The ideal candidate will have a track record of delivering CCaaS projects on time and to high standards, while effectively managing customer relationships and project teams remotely.

Responsibilities:

  • - Lead the end-to-end implementation of NICE CXone solutions for customers.
  • - Act as the primary point of contact for the customer throughout the project lifecycle.
  • - Manage project scope, timelines, and deliverables to ensure successful project outcomes.
  • - Collaborate with cross-functional teams, including technical architects, developers, and QA teams.
  • - Conduct project planning, resource allocation, and risk management.
  • - Oversee project documentation and compliance with internal quality standards.
  • - Provide clear and timely communication to stakeholders.
  • - Ensure projects are delivered in alignment with corporate and customer expectations.

Qualifications & Experience:

  • - Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 3+ years of experience in project management within CCaaS implementations, specifically NICE CXone.
  • - Proven ability to manage and deliver customer-facing technology implementations.
  • - Solid understanding of CCaaS concepts, technologies, and NICE CXone platform.
  • - Strong organizational, communication, and leadership skills.
  • - Experience working with global teams and across multiple time zones.
  • - PMP or similar project management certification is a plus.

Working Conditions:

  • - Remote Position – must be able to work independently and manage virtual teams.
  • - Working Hours – must align with India time zone (EMEA/APAC regions).
  • - Fast-paced, customer-driven environment requiring flexibility and initiative.

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