Presales Consultant- Interior

4 weeks ago

Bengaluru, India Urban Ladder Full time

Company Information:

A pioneer of quality furniture in India, Urban Ladder was founded in 2012 with a simple mission - to make a million homes beautiful. Since 2020, we have been a part of Reliance Retail and today, we are a one stop shop for all furniture and décor products in India with over 30,000 products from 150 brands delivering across 3000+ pin codes. With an omni-channel presence in all major cities in India, we make exceptional furniture more accessible to people and continue to thrive, helping people create inspiring homes. We are there to help our customers discover the joy of creating and building spaces that mirror who they are.

The UL Workplace: Magical Careers begin with great work that doesn't come with boundaries. Our people prefer to blaze a trail, instead of keeping the lights on. That’s because whether it’s sourcing, engineering, design, marketing, customer service or any of our teams, our work is always new, challenging, and up-to-the-minute.


About the role:

Consulting prospective customers looking for home interiors via outbound calls into high potential clients by high level engagement, building brand trust by sharing UL Home Interiors USPs, understanding their requirements to the granular level details and driving conversions by ensuring Customer meets the Interior Designer for design consultation.


Please find below roles and reapsonsiblites:

  • Possess strong knowledge of Urban Ladder Home Interiors customer offerings to identify customer needs.
  • Identify customers' home interior needs and requirements by prospecting and asking the right questions, clarify information, research every issue, and provide solutions and/or alternatives.
  • Probing customers by understanding minutest details, Customer profile, budget expectation, design taste, any specific requirements to a theme, primary motivating factors for decision making.
  • Driving conversions of prospective Customers into high potential leads for Interior Designers, by following a consultative selling approach and guiding the customers an appropriate solution for their home interior needs and requirements.
  • Possess ability to convert 1st customer interactions into setting up meeting with Interior Designers by building high rapport over first call with prospective clients, building the brand trust by passing on the right message, brand USPs, product offerings.
  • Manage a large number of outbound calls in a timely manner.
  • Follow up with potential customers in a timely manner if necessary.
  • Seize opportunities to upsell services when they arise and contribute to revenue increase.
  • Demonstrate an aptitude for sales, be able to ask and fixing up for the next meeting, handle customer concerns leading to customer satisfaction.
  • Apply a superlative customer experience attitude to all interactions. Be able to establish a positive rapport.
  • Communicate effectively and professionally in all forms of communication with internal and external customers.


Languages understanding- Tamil and Telugu are must

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