Customer Success Associate

2 days ago

New Delhi, India Celoxis Full time

Are you aproblem solver with a passion for helping customers succeed? Use yourcommunication skills and troubleshooting abilityto delight thousands of users worldwide As aCustomer Success Associate, you’ll work closely with ourco-founders and product specialiststo ensure our product becomes a key part of our customers' business success. What Your Week Looks Like: ✅Support & Troubleshoot:Respond to complex product queries from highly qualified customers via chat, email, and phone. ✅Hands-On Assistance:Engage in remote web sessions to diagnose and resolve technical issues. ✅Collaborate & Solve:Work with product specialists to findcreative solutionsto business challenges. ✅Follow Up & Ensure Success:Proactively check in with customers to ensure their issues are fully resolved. ✅Test & Improve:Identify product malfunctions and report them for enhancement. ✅Stay Cool Under Pressure:Because great support comes withpatience and a smile. ☺What We’re Looking For: 1-2 years of experience in Application Support, Customer Success, or Technical Support. Bachelor’s degreein Computer Science, Engineering, or a related field. ️Fluent English communicationwith excellent comprehension and the ability to "read between the lines." Flexibility to work in shifts. A positive attitude, empathy, and customer-first mindset. Meticulous, systematic, and detail-oriented approach. Extrasensory perception (ESP) to read customer minds is a plus☺Why Join Us? Be part of a global team solving real-world challenges. Learn and grow by working directly with ourco-founders and product specialists. ✨ Make an impact by ensuring customers get the best experience with our product. Ready to delight and empower customers? Apply now

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