Customer Success Associate

3 weeks ago

New Delhi, India PinnacleU Full time

💻 Position: Customer Success Associate 📍 Location: Nehru Place, New Delhi 🗓️ Working Days: Monday to Friday ⏰ Work Timings: 9:00 AM – 6:00 PM 💸 Salary: Up to ₹5 LPA 🎯 Experience Required: 0.5+ year 🤝 Client: Advanced Sales Enablement and Acceleration PlatformWe are looking for a candidate with excellent communication skills who is passionate about helping customers and ensuring a smooth experience while using the platform. This is a non-sales role focused purely on customer support and issue resolution.🔹 Roles and Responsibilities:Assist users by addressing their queries and concerns via phone, email, and live chat.Help customers navigate the platform and understand how to use its features effectively.Identify and communicate potential roadblocks customers may face while using the platform.Collaborate with internal teams including product, tech, and account managers to troubleshoot and escalate issues.Provide quick, accurate, and empathetic responses to customer questions and concerns.Maintain professionalism, flexibility, and a customer-first attitude while managing daily queries.Share suggestions and feedback from customers internally to improve product experience.🔹 Requirements:Must have completed graduation from a full-time program.Minimum 0.5 years of experience in any customer-facing role (internships included).Strong verbal and written English communication skills.Detail-oriented, self-motivated, and able to work independently as well as within a team.

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