Helpdesk Executive

7 days ago

Chennai, India ABEX Excellence Pvt Ltd Full time


Job Description
Experience: 3-5 years

Location : Chennai OMR - Navalur(6 days WFO)

An Apartment Helpdesk Executive provides administrative and technical support to residents and staff, handling inquiries via phone, email, and in-person interactions, managing resident complaints,  assisting with amenity bookings, collecting payments, and performing data entry, all while  maintaining a professional and empathetic customer service approach to resolve issues efficiently.

Key duties include documenting interactions, escalating complex problems to appropriate teams, and ensuring high resident satisfaction through timely and accurate assistance.

Key Responsibilities:

Resident Interaction:

• Serve as the first point of contact for residents, answering calls and emails, addressing concerns, and

providing information about the property and services.

Administrative Support:

• Manage bookings for community amenities, process resident requests, collect payments, and issue receipts.

Problem-Solving & Technical Support :

• Diagnose and troubleshoot basic issues related to property management applications or resident portal access, providing step-by-step guidance.

Complaint Management:

• Listen to resident complaints with patience, take appropriate actions, and ensure follow-up until the issue is resolved.

Data Management & Reporting:

• Maintain detailed records of customer interactions and complaints, update resident databases, and produce activity reports for management.

Escalation & Collaboration:

• Escalate unresolved issues to the appropriate internal departments (like maintenance or management) and collaborate with team members to improve support processes.

Customer Service Excellence:

• Strive to exceed resident expectations by providing prompt, accurate, and helpful service.

Key Qualifications:

Customer Service Skills:

• Proven experience in a customer-facing role, with a strong ability to communicate professionally and empathetically.

Technical Proficiency:

• Familiarity with property management software viz. Mygate, basic computer systems, and potentially remote control tools.

Administrative Skills:

• Strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.

Problem-Solving:

• Excellent problem-solving and critical thinking abilities to handle various customer issues effectively.

Communication:

• Exceptional verbal and written communication skills.

  • Executive Transport

    8 hours ago

    Chennai, Tamil Nadu, India Cushman & Wakefield Full time

    **Job Title** Executive Transport - Helpdesk **Job Description Summary** **Job Description

  • Helpdesk Executive

    4 days ago

    Virugambakkam, Chennai, Tamil Nadu, India Sun Facilities Services Full time

    Looking for a Helpdesk Executive to join our team and support our daily office procedures. Should have good communication and organization skills. Computer literate with programs such as MS Excel. Should have good organization and interpersonal skills. **Job Types**: Full-time, Permanent Pay: Up to ₹13,000.00 per month **Benefits**: - Cell phone...

  • CRM Helpdesk Executive

    3 weeks ago

    Chennai, India Khazana Jewellery Full time

    Role & responsibilities The Centralised CRM Helpdesk Executive will act as the first point of contact for customers across all regions, delivering prompt and personalized assistance. The role involves handling inbound and outbound calls, managing cases, Opportunities and leads through Salesforce, and building customer engagement through lifecycle-based...

  • CRM Helpdesk Executive

    1 week ago

    Chennai, Tamil Nadu, India Khazana Jewellery Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Role & responsibilitiesThe Centralised CRM Helpdesk Executive will act as the first point of contact for customers across all regions, delivering prompt and personalized assistance. The role involves handling inbound and outbound calls, managing cases, Opportunities and leads through Salesforce, and building customer engagement through lifecycle-based...

  • Helpdesk / Front Office Executive

    4 days ago

    Pallavaram, Chennai, Tamil Nadu, India UPSPL Integrated Services Full time

    Position - **Helpdesk / Front Office Executive** **(Immediate joiners only please apply)** Site - Residential apartment Location - Pallavaram (Chennai) near Vels University Qualification - Graduate Experience - 2+ years Salary - 15000 take home per month Benefits - Permanent employment with benefits such as PF, ESI and annual increment / promotion /...

  • Helpdesk Executive

    2 weeks ago

    Chennai, Tamil Nadu, India ABEX Excellence Full time

    Experience 3-5 years Location Chennai OMR - Navalur 6 days WFO An Apartment Helpdesk Executive provides administrative and technical support to residents and staff handling inquiries via phone email and in-person interactions managing resident complaints assisting with amenity bookings collecting payments and performing data entry all while...

  • Helpdesk / Front Office Executive

    1 week ago

    Kelambakkam, Chennai, Tamil Nadu, India UPSFM Integrated Services Pvt Ltd Full time

    Position - **Helpdesk / Front Office Executive** **(Immediate joiners only please apply)** Site - Residential apartment Location - Kelambakkam (OMR), Chennai Qualification - Graduate Experience - 2+ years Salary - 17000-18000 take home per month Benefits - Permanent employment with benefits such as PF, ESI and annual increment / promotion / bonus as...

  • CRM Helpdesk Lead

    3 weeks ago

    Chennai, India Khazana Jewellery Full time

    Role & responsibilities Help Desk Team Lead to manage a team of customer support executives. This team is responsible for executing outbound and inbound calls including Birthday and Anniversary greetings, feedback, promotional campaigns, and service-related support. The ideal candidate will drive team performance while ensuring high-quality customer...

  • CRM Helpdesk Lead

    1 week ago

    Chennai, Tamil Nadu, India Khazana Jewellery Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Role & responsibilitiesHelp Desk Team Lead to manage a team of customer support executives. This team is responsible for executing outbound and inbound calls including Birthday and Anniversary greetings, feedback, promotional campaigns, and service-related support. The ideal candidate will drive team performance while ensuring high-quality customer...

  • Ask Accounting Helpdesk Operations

    2 days ago

    Chennai, India Riverforest Connections Full time

    **Client Support** on queries related to payment, travel, requesting and paying for goods and services, payroll, accounts receivable, tax, country office accounting and vendor master records, help desk **Documentation **for the Accounting Business Services website and communication to RM family, transaction specialists (TSps) and task team leaders...